Digital Care Operations Internship – Tabaqueira
Early careers at PMI
Be a part of a revolutionary change
This is just the start. For us. For you. Although our tobacco brands have been world famous since the 1900s, we now have a bold new vision: to make cigarettes history and create products with the power to improve the lives of a billion smokers worldwide.
Your fresh perspective and positive mindset can fuel our smoke-free future. You’ll be collaborating on projects that really matter and helping us to explore completely new commercial territory. As you take your first steps, you’ll have the backing and brainpower of a multinational business behind you, but with the freedom you’d normally find in a start-up. It’s the perfect start to your career.
As part of the Customer Care team you'd be the compass of the whole ship.
You will help us to
• Monitor quality and performance of all interactions with customers in digital touchpoints and propose improvement initiatives;
• Participate in the development of global outbound campaigns;
• Collaborate in Iberic pilot-projects and feasibility testings;
• Support daily escalation procedures to ensure quick issue resolution.
By gathering these insights and portraying them constructively to the organization we will help the project teams to focus on priority areas as well as the tactics that will make our consumers the happiest.
Moreover, you'd be translating the findings into action and help us to continuously transform our business towards a consumer centric organization.
About the Digital Care Operations Internship
As a Digital Care Operations Intern, you will be reporting to the Customer Care Operations Manager and will be in charge of digital platforms optimization while engaging with the entire organization to further create the customer experience mindset in an omni-channel and results driven organization. You’ll be challenged to contribute with innovative ideas and work collaboratively with your team, in Portugal and Spain.
Who we’re looking for
Higher education in Marketing, Communication, Business or similar that integrates digital knowledge;
Excellent written competencies;
Customer and quality oriented;
Good Knowledge in Office tools;
Native Portuguese and Advanced level of English;
Strong motivation for solving key business challenges in an ever-changing business environment;
Creative skills and an action-oriented attitude.
What we offer
A 12 months paid internship in an International and fast-paced work environment.
You´ll have the unique opportunity to learn more by interacting with dynamic teams at different levels of experience and expertise across the Company.
Our success depends on the men and women who come to work every day with a sense of purpose and an appetite for progress. Join PMI and you too can:
• Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to improve the lives of a billion smokers.
