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Job Description

RRP Deployment Executive

MAIN RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO: • Manage service partners with the goal to build and expand service capabilities and achieve customer satisfaction and performance • Understand customer feedback and quickly adjust services and operations to achieve high customer satisfaction • Drive strategic and tactical initiatives improving operational performance • Lead and collaborate with the knowledge manager to deliver regular updated trainings, promotional activities, scripts and process maps to the service partner staff • Perform quality reviews, use metrics and KPIs to analyze and address service partner’s performance • Serve as a role model in providing exceptional customer service. • Prepare and submit regular reports on operating RRP activities in accordance with RRP Deployment standards, schedules, instructions • Implement the approved commercial cycle activities. Optimize approach based on relevant learnings from other markets. • Seamlessly manage, organize and continuously improve effective and efficient activation and collaboration with contributors from several business areas: Sales & Distribution, Marketing, External Affairs, Legal, Finance and Administration, Commercial Intelligence Planning • Provide Compliance PMI Principles & Practices in all business related activities to secure company business. EDUCATION, EXPERIENCE AND OTHER KEY REQUIREMENTS: • Higher education (university degree in marketing, management or economics is a plus) • Experience in Customer Care/Marketing/Sales (is a plus) • Language Skills: Romanian, Russian, English – fluent • Proficient user of Microsoft Office products KEY SKILLS: • Negotiation & commercial skills • Entrepreneurship and ability to see the opportunities, but not the obstacles and “can do” attitude • Ability to work in a fast-paced environment with strong problem solving skills • Customer focus and ability to present and communicate with different functions and layers • Strong organizational skills • Proactive, independent, highly organized, detail oriented WHAT WE OFFER: • You will work in truly international environment • You will get unique development opportunities • You will enjoy building your network among highly professional colleagues • You will get competitive level of compensation & social package Note: Reduced-Risk Products ("RRPs") is the term we use to refer to products with the potential to reduce individual risk and population harm in comparison to smoking cigarettes.
  • Contract
    Full-Time
  • Location
    Chisinau, Republic of Moldova
  • Department
    Marketing
  • Remaining Openings
    1
  • Job ID
    13040
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