Job Description

Head of Digital Product Management

Purpose of the Position: Philip Morris is leading the transformation of our industry with Reduced Risk Products. The intent is to help every smoker to stop or switch to a less harmful alternative. This is our smoke free future mission. As we transform our industry, so we are transforming our business to be more consumer focused, innovative, forward leaning and agile. Digital is a fundamental foundation for our ambitions, as so many consumers and smokers interact with brands and each other through digital touchpoints. The Digital function is responsible for creating experiences to motivate awareness, consideration, activation and loyalty; as well as the Digital Services required to enable these experiences. This team is working closely with Digital Activation team, to anticipate and create digital product roadmap to meet the business needs. In addition, this team will supervise all digital projects in terms of release plan and product backlog. Lead, develop and maintain digital product/technology architecture and roadmaps, aiming to meet PMJ digital strategic/initiatives requirements, including product features, architecture, project backlogs, cost, resourcing and release scheduling. Work closely with relevant stakeholders/Digital Solution Delivery team & ensure related product/technology value propositions are established for new, existing & obsolete technology to enable decision choices that address PMJ business requirements. Ensure regular architecture design and integration by establishing associated process, policies, tools and standards that drive & govern project and solution reviews. Lead and direct programs/project prioritizations across digital service team, interact with functional/business stakeholders to finalize and own the product release schedule, including cost, resource planning, functional specification documentation and scheduling release timing. Lead and develop the technology architecture standards that can be leveraged across digital PMJ ecosystems, enforce and own standards and guidelines aiming to enhance speed and scalability of an integrated solution architecture with all parties, both local and global service providers. Responsible for developing a flexible and continuously improve project delivery methodology, promote FFWD adoption where relevant for use within Digital Service Team. Principal Accountabilities ? Define, plan and maintain digital product and projects to better support current and future needs of PMJ digital programs, cost, resourcing and releases plan. These cover an integrated digital product architecture for various digital channels, POE media, eCommerce order management, mobile/social channels, CRM, CDP, CMS and DAM, which include interfaces with ERP, Trade, external data providers, LSP and PSP. ? Design, document and maintain the digital technology architecture, interfaces asset log & application architecture related to specific business/process areas of PMJ. Ensure digital product roadmap alignment with direction of PMI Digital solution roadmap and architecture standards. Lead prioritization/releases planning and reviews session with business stakeholders. Maintain and regularly monitor release plan to align with business priorities. ? As a Head within the Digital & IS team, participate and engage in business discussion with digital activation team, analyze, plan the overall digital product requirements and upgrade strategy to deliver the digital needs of PMJ business initiatives. Anticipate roadblocks and regularly provide update of product roadmaps, functional specification, cost, resource, release timing and progress within Digital & IS management team. ? Manage and mentor all members of the Digital Product team, to ensure they deliver the digital product and project management capabilities to satisfy PMJ overall digital strategy, programs and business priorities. Ensure the team have, and inspire them to create, the space to deliver the most effective output and results. Work closely with teams to ensure good work/practice is put in place, highlighted and shared. ? Develop, build and maintain an in-depth knowledge of each application layer (from network through data storage, integration with core services, various databases to application/analytical tools) and operational challenges (security, risk, quality of releases, system performance) to provide timely and relevant input of digital solution to meet PMJ business requirements. ? Embed new ways of working in partnership with other functions to ensure all new programs and projects follow a structured methodology. Purpose being to effectively discover, define, design, deliver, deploy and create data to power insight and optimization. ? Collaborate with relevant stakeholders (PMI/PMJ) to develop RFI/RFP documents for digital product/solution and participate in the reviewing of vendor submissions and preparing recommendations that meeting PMJ requirements ? Champion and promote digital product roadmaps, project management practices and benefits/results to the PMJ organization and Functional Heads of Digital and IS team; develop and formulate communication plan articulating product roadmaps, architecture, service delivery processes, standards and adoption of project management practices. Activate and lead the feedback loops within Digital and IS team for continuous improvements, creativity and ideas generations. Requirements - College/University degree in Computer Science, Information Systems, Engineering, Business Administration or equivalent - 5-8+ years of relevant work experience in design, development, product management for B2B and B2C in high-technology/FMCG companies. - Experience in measuring program effectiveness and using data-driven metrics to achieve reliability and scalability. Previously managed a digital/IT team of at least 3-5 system architects/project delivery team/business analyst/data scientist. - Understanding of the importance of solution architecture management, digital product roadmap lifecycle and programs management.
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    Tokyo, Japan
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