Job Description

Supervisor IQOS Customer Experience

Philip Morris Korea Inc. is currently seeking talented, business-savvy professionals to join its IQOS Customer Care team, based in Seoul, Korea. This is a unique opportunity to join a world-class multinational company and an industry leader in Korea in a role that will present you with outstanding professional challenges, diverse learning opportunities and career growth. As part of dynamic IQOS Customer Care team, you will have the opportunity to enhance the brand preference by • Manage consumers to have memorable after sales service experience through consumer decision journey • Establish a loyalty loop by offering seamless user journey experience • Establish a service brand that helps sustainable sales growth Opportunities • Supervise customer care operations in the areas of call center, reverse logistics, inspections and reporting • Manage customer care projects in align with various stakeholders • Ensure to address/mitigate consumer needs and pain points by achieving operational excellence though all touchpoints • Coordinate with Sales & Marketing team when programing the promotions and sales plan • Strengthen digital engagement with consumers through various tools and new approaches (e.g. chat/voice bot, voice/image recognition, visual ARS, RFID utilization, etc…) • Find ways to retain consumers within our brand loyalty loop by providing superior consumer experience Requirements • 7-10 years or more experience in customer care and/or customer experience management (preferable in electronics) • Project management experience in terms of budget/milestone/resources • Data analysis and reporting experience • Strategic thinking and collaborative working attitude • Customer-oriented mindset • Bachelor’s or Master’s Degree of University • Proficiency in spoken and written Korean/English Terms of Employment • Contract Type : Permanent • Work location : Philip Morris Korea, 10, Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, Korea Application Guidelines • Click ‘Apply Now’ button and ‘Upload a File’ for new applicants • Upload your English Resume either in Word or PDF format (merge your files into one file named as your English name, i.e., CV_Gildong Hong) • Fill in basic information such as employment and education • Create password and submit application
  • Contract
  • Location
    Seoul, South Korea
  • Department
    Marketing & Sales
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