Job Description

Manager Digital Experience & Design

Description We are looking for a qualified Manager Digital Experience & design to join our Digital team. You will be working very closely with the Global consumer journey team and the local Digital and Brand teams. You will contribute to the development and adoption of a “consumer-centric” mindset across the local organization and design digital consumer journey to provide best possible user design experience Key duties • Understand key business priorities and questions, drivers and hypotheses • Understand Consumer personas on their key needs , tasks & pain points • Design digital consumer journey map to address consumer pain point and desired experience. • Able to use consumer analytics and finding across various data sources to review and refine user experience map • Manage and refine digital consumer journey map • Ensure utilization on consumer journey map by touchpoint/platform owner • Work with touchpoint / platform owner and data analytic team to run local testing of hypotheses (e.g., A/B testing) • Monitor performance and feedback on owned assets (incl. Apps) and provide recommendations for improvement to OC Your Qualifications • University degree in Business / Marketing / Communication / Technology or related field • Proven experience in User Interface & User Design / Experience design Led or related field • Strong communication & negotiation skill • Strong understanding on digital omni-channel • Good analytical especially on consumer behavior ( persona) • Experience with common analytical processes such as digital analytics, market analytics, market research and sales reporting • Experience with testing and conversion rate optimization tools, such as Optimizely is preferred • Experience with Agile methodologies • Articulate with the ability to translate finding into a narrative for a broad audience • Detail oriented but able to see the big picture
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    Jakarta, Indonesia
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