Job Description

Service & Process Specialist

Service & Process Specialist Location: Warsaw Are you a well-organized, data-driven fast learner? Are you keen on new technologies? Do you believe that customer experience is the key to success? If the answer to the above is ‘Yes’, join us! LEAD THE INDUSTRY CHANGE As a global tobacco leader, we have taken a bold decision to lead the industry transformationdesigning a Smoke-Free Future, with our innovative technology on reduced-risk products, incl. IQOS. We have set a new course for the company. We have chosen to do something really big. WE OFFER: • unique opportunity to join an industry leader in the business transformation • a possibility for growth by joining experienced and highly professional team that designs the consumer-centric processes • competitive salary and wide range of the best-in-class benefits: o flexible working arrangements adjusted to your needs o private medical and dental care, life insurance o subsidized meals in company canteens o employee pension plan o multisport program o holiday & Christmas bonus o wide range of trainings, optional language classes, further education and possibility for support in getting higher professional qualification RISE TO THE CHALLENGE: As Service & Process Specialist you will: • Implement new digital tools and processes related to customer care according to company’s standards and procedures • Coordination of product care processes according to both internal and global company standards • Analyse data from various sources and present recommendations in most efficient way • Provide administrative support for Logistics Service supplier • Analysis of product care process improvements • Carry out administrative tasks (e.g. stock control, reporting to internal and external stakeholders) WE ARE LOOKING TO RECRUIT A TEAM PLAYER WITH: • Experience (1-2 years) in position related to process improvement tasks • Deep understanding of business processes and ability to find links between them • Analytical background and ability to give business recommendations based on data • Experience in working with cross-functional teams and dealing with diverse stakeholders • Project management abilities • Great communication and presentation skills • Fluent in English and Polish, both oral and written • Proficient in Microsoft Office (Excel and PowerPoint)
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    Warsaw, Poland
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