Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
About the Position
We are at the beginning of our journey and have the ambition to create a unique and exquisite retail experience for our potential and current Consumers. As the Brand Retail Manager you will be our Guru for the retail formats, both in terms of strategical thinking and in terms of quality, rapid execution. You will be heading the Brand Retail team dedicated to RRPs (Reduced Risk Products) reporting to the Head of Consumer Experience. You will bring your expertise to the function to set Israel's brand retail strategy, environment, operating model and consumer experience while cooperating with global deployment guidelines. You will have full accountability for the conceptualization and set up of our new brand retail outlets, operating the whole network and continuously improving its consumer experience.
•Manage existing brand retail outlets
•Open new retail outlets / formats in-line with the RRP strategy
•Ensure consistency and alignment with the rest of our Omni-channel ecosystem.
•Manage local and global stakeholders and suppliers.
•Collaborate with the Golbal Brand Retail team to adapt deployment guidelines to Israel brand retail environment
•Work closely with the local departments and Consumer Journey team to develop and execute an innovative and continuously improving brand retail experience
•Recruit and manage your outlet's personnel targeting to build genuine relationships with the customers via understanding their upfront and underlying needs.
•Master the quality of services you provide in your outlets
•Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience as well as for exploring innovative solutions.
•Explore potential partnerships to enhance our retail ecosystem
•Establish and monitor Brand Retail KPI’s
We are looking for versatile, agile, creative yet practical individuals with an action oriented attitude, with great hunger for solving key business challenges in an ever changing business environment.
•Doers, not dreamers
•Strategic and analytical thinking
•Marketing and Customer Excellence experience
•Excellent leadership, collaboration and inter personal skills
•Excellent learning on the fly
•Ability to work in a fast changing environment under pressuring time limitations
•Passion for understanding consumers and finding patterns in the data
•Exquisite presentation and storytelling skills
•Experience with influencing decisions in complex, matrixed organizations.
• College/University degree (preferred MBA) in business management / psychology / industrial engineering or any other field relevant to the business.
•Proven record in building and implementing Brand Retail Strategies
•Proven record in managing direct brand retail and traffic generation programs
•Experience in retail operations management, budgeting, and planning
•Experience in leading integrated, multi-channel, consumer marketing programs
•Experience supporting market share growth in a highly-competitive, fasting changing space.
•Experience in usage of customer centric, Agile project management methodologies
• Proven track of success in negotiation with 3rd parties and suppliers.
•Experienced in collaborating with Real Estate agencies
•Has advanced knowledge in store operating systems (Cash systems, supply management, CRM, SAP) –an advantage
•High customer and people service orientation.
•Proven experience in leading teams to achieve great success
• Good analytical skills, with proven capabilities interpreting data and qualitative research and distilling insights into actionable key takeaways
•Excellent communication skills (written, verbal, visual), both for internal audiences
•Fluency in written and spoken English
Philip Morris International: Delivering a Smoke-Free Future. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company and its shareholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, smoke-free products and associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. PMI is building a future on a new category of smoke-free products Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements.
PMI’s smoke-free IQOS product portfolio includes heat-not-burn and nicotine-containing vapor products. As of June 30, 2019, PMI estimates that approximately 8.0 million adult smokers around the world have already stopped smoking and switched to PMI’s heat-not-burn product, available for sale in 48 markets in key cities or nationwide under the IQOS brand. For more information, please visit www.pmi.com and www.pmiscience.com