Job Description

Retention Programs RRP Executive

In this position, you will work on Loyalty & Customer Feedback Management Programs aimed to ensure consistency of customer experience within our services & building emotional bond of our consumers with the brand. You will be engaged into development & deployment of different Retention Programs across Ukraine, cooperating with multifunctional teams. You will: - Support launch and maintain Loyalty Program deployment - Define directions for Customer Feedback Management Program improvement and maintain program deployment - Cooperate with Service Design, Retention, Acquisition, Marketing, Digital and other teams to support creation of Retention Programs deployment plans across multiple channels - Support creation of operating flows and scripts for front liners to deploy Retention Programs in different offline and online channels - Develop Retention Programs guidelines for Regional teams and ensure compliance in the execution - Define monitoring requirements for Retention Programs and improve existing to receive clear impact on customer experience and business KPIs - Contribute to definition of front liners skills requirements and training needs - Coordinate 3d party suppliers through the process of Programs development, coordinate materials production - Coordinate Programs budget and develop Retention Programs performance reports We are looking for someone with: - Strong background in execution and optimization of B2C programs in offline & online channels - Leading experience in projects maintenance within multifunctional teams - Ability to leverage data and technology to create relevant and engaging customer experiences - Highly customer oriented - Strong communication and collaborative skills - Attention to detail combined with structured approach to projects and critical thinking - Action-oriented, drive for results, independent doer - Fluent in Ukrainian & Russian, advanced English What we offer: Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected • Pursue your ambitions and develop your skills as we provide endless opportunities to progress • Take pride in delivering our promise to society to improve the lives of a billion smokers. *Note: Reduced-Risk Products (“RRPs”) is the term we use to refer to products with the potential to reduce individual risk and population harm in comparison to smoking cigarettes. Use of IQOS does not eliminate health risks. The best way to reduce tobacco related health risks is to quit tobacco use altogether
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    Kyiv, Ukraine
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