Job Description

RRP Regional Customer Care Executive

ACCOUNTABILITIES: • coordinate LSP (Logistics Services Provider) activities and deployment in the area, ensure that execution is compliant with quality standards • participate in selection of 3d party employees - Team Leads (TL) and Sales Experts (SE), train and coordinate them • conduct regular quality check of TL and SE work, post-assessment feedback • streamline routine tasks, take care of IQOS boutiques & Brand Retail. • equip TL & SE with necessary working tools • follow-up LSP budget and take care of documents flow • track and report KPIs to Head office REQUIREMENTS: • min 2 years experience in commercial function in retail companies, such as supermarkets, department stores and online retailers (customer-related positions are in favor) • experience in coordinating / leading team of executives • understanding of brand visibility and POSM • experience in handling customer complaints and reclamations • University degree (in management, marketing, business knowledge is desirable • proficient computer skills (esp. MS Excel) • strong communication skills and ability to direct others, strong project management skills • English – Upper-Intermediate, Ukrainian – fluent. COMPANY OFFER: • Strong focus on individual development & structured career management • Reward & recognition programs that encourage superior achievements • Dynamic, fast-paced work environment, providing numerous on-the-job learning opportunities *Note: Reduced-Risk Products (“RRPs”) is the term we use to refer to products with the potential to reduce individual risk and population harm in comparison to smoking cigarettes. Use of IQOS does not eliminate health risks. The best way to reduce tobacco related health risks is to quit tobacco use altogether
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    Dnipropetrovsk, Ukraine
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