Job Description

Digital Technology Lead

Purpose of the job: Driving digital project deliverables, deploying new systems, providing day-to-day operational support, performing administrative application maintenance activities, providing training to users, troubleshooting application issues, contributing to continous improvements in digital/systems/process areas, using incident management systems to raise request/track status/update progresses Principal Accountabilities: 1. PROJECT MANAGEMENT - Understand business needs, define Commercial solutions from the Global Digital/IT offering to deliver services required by the functions. Deliver Services in an optimum way (timely, cost effective, secure, stable, reliable and user-friendly, both from a technology and business perspective) to maximize efficiency in the respective functional area. - Manage the system deployment, localization and support of global/core business system solutions - Proactively identify business requirements not supported by the Global Digital/IT Portfolio, communicate and agree the solution with the Global functions. - Manage the design, development and maintenance of local solutions for the business function following the global PMI standards and procedures. - Manage external and internal service providers to ensure that service levels are met. 2. SERVICE MANAGEMENT - Global support: Understand and promote the Global Technical Application Portfolio - Proactively identify business requirements not supported by the Global Digital/IT Portfolio, communicate and agree on solution with the Global functions. - Ensure appropriate system documentation and training programs/materials are in place. To ensure the compliance and promote usability SKILLS & COMPETENCIES: - Education College/University relevant major - 5+ years of experience as a web/digital/interactive project manager or similar position in an agency or comparable industry environment - IT educational background, preferably in the fields of computer science or engineering for technical project managers - Digital and technical infrastructure experience - Proven working experience as a project administrator in the information technology sector and in supporting commercial requirements - Solid technical background, with understanding or hands-on experience in software development, web technologies and CRM & data infrastructure - Excellent client-facing and internal communication skills - Excellent written and verbal communication skills - Solid organizational skills including attention to detail and multi-task skills- 2-3 years experience in PM position with out-sourcing company or FMCG company - Able to manage multiple projects simultaneously
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    Ho Chi Minh City, Vietnam
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