∙ Coordinate deployment of customer service and customer care programs, as well as manage third party service provider in the area, ensure that execution is compliant with quality standards;
∙ Participate in selection of 3d party service providers and coordinate provision of services by 3d parties;
∙ Streamline routine tasks, take care of frontline team & brand retail set-up;
∙ Maintain budget tracking and documents flow;
∙ Coordinate operation of brand retail;
∙ Track and report KPIs.
∙ University degree (in management, marketing, business knowledge is desirable);
∙ Experience in coordinating customer services is desirable;
∙ Understanding of brand visibility and POSM;
∙ Experience in handling customer complaints and reclamations;
∙ Minimum 2 years experience in commercial function;
∙ Proficient computer skills (esp. MS Excel);
∙ Strong communication skills and ability to direct others, strong project management skills;
∙ English – Upper-Intermediate, Ukrainian – fluent.
WHAT WE OFFER:
• Work in truly international environment;
• Directly impact the most innovative product in the industry;
• Unique development opportunities and professional growth.
*Note: Reduced-Risk Products (“RRPs”) is the term we use to refer to products with the potential to reduce individual risk and population harm in comparison to smoking cigarettes. Use of IQOS does not eliminate health risks. The best way to reduce tobacco related health risks is to quit tobacco use altogether