Job Description

Manager retention programs- subscription

Position: Manager Retention Programs – Subscription Function: Consumer Programs Accountability: Operations • Manage Subscription ongoing business operations as a business lead and a key point of contact for all channels i.e. FSS, CSC, EC, FSF; -Issue resolution coming for day to day escalations and lead the standup meeting to ensure all key stakeholders are informed, aligned and coordinated on the resolution and mitigation steps - Provide direction and input to support the project team on escalated cases - Define processes / new requirements for gaps identified in the current architecture and business model - Follow ups with the key stakeholders across IT, digital and channel owners to meet the milestone requirements for the program • Lead the omni channel promotion planning for Subscription to ensure that one consistent offering is presented to the consumer when they come • Manage, track and resolve subscription issues for the current MVP system especially default payments and irregular cases by closely working with CSC team • Management reports for the ongoing subscription program • Support the business lead to monitor and analyze performance of the program across functions - Stock availability, order status, payment collection, social listening, marketing strategy performance, promotional campaign performance, website traffic and conversion Strategy • Support the program lead on strategy / vision for the program to scale and efficiencies required to achieve business goals; - New channels expansion - Payment method expansion - Program integration - HS bundle - Sub renewals - Promotion planning • Assist in CRM deployment discussion and planning
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    Tokyo, Japan
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