Job Description

NPS Analytics & Insights Executive

NPS Analytics & Insights Executive Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Consumer Life Sciences is a completely new part of our business, built to pioneer new products as we strive to build our smoke-free future. We’re PMI’s connection with customers, turning our understanding of different markets and customer motivations into effective marketing and commercial strategy. We’re driving forward our revolution. We have the resources and the people power to succeed. Our culture is creative, collaborative, flexible and dynamic, with a refreshing lack of hierarchy. If you’re adaptable and comfortable with ambiguity, you’ll find so much freedom here to shape your future and endless opportunities to develop. Your ‘day to day’ Conduct real time market level analyses to generate consumer insights for their Commercial, Consumer Journey and Channel teams using consumer feedback via NPS system / dashboard. Create root cause analyses to build hypotheses that feed in to actions / further research / FFWD projects for their respective markets. Applying variety of analytical techniques to perform root cause analysis, including data mining and collaborating with EAD. Perform analyses to identify actions that will lead to conversion of Detractors to Passives and Passives to Promoters. Combine consumer research, business KPIs and financial data to calculate customer equity / ROI analysis. Conduct post launch measurement of Inner loop initiatives Who we’re looking for • More than 5 years of experience with consumer insights and background with statistics/advanced analytics. • Highly collaborative individual with strong communication skills to make consumer insights relevant for different audiences • Proficient in English. • Highly collaborative individual with strong communication skills to make consumer insights relevant for different audiences • Entrepreneurial, results-driven mindset; Alignment of top-down, cross-functional and -market priorities, analyses and insights; Data asset and text mining management and improvement. • Knowledge of power BI or any tool to manage data. What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers.
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    Bogota, Colombia
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