Be a part of a revolutionary change. At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions. The Consumer Group is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver better, science-backed alternatives to millions of adult smokers around the world. It is only by focusing on our strategic priorities and the right organisation, fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives, that we will be able to offer a smoke-free future. Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change in the lives of smokers on their way to better alternatives. You’ll develop your skills; collaborating across functions, markets and regions. If you want to make a life-changing impact on consumers, there’s no better place. PMI wants to drive clear behavioural changes in our consumer interactions, and we have built a global Digital Consumer Engagement (DC2) platform, and the CMS/DAM is a significant part of our ecosystem, driving the segmented, and/or personalised user-experience. The ability to manage how this achieved through our owned (mobile/web) platforms is essential in driving our ever-increasing brand/product and services portfolio. Your role is to lead the capability for our iQOS brand, and additionally across into our corporate communications and innovation/better-life business teams to ensure we have comprehensive global DAM/CMS design/data system frameworks. You will be at the fore-front in enabling PMI to build the best, most advanced "owned" properties to deliver our consumer acquisition/retention and revenue targets! We are, therefore, looking for a Head of CMS & DAM Experience and Personalisation (BA&PD) for our Business Architecture & Process team in London, UK (Global Studio). AEM personalization can be complex, your role is to avoid complexity through design excellence and keep the consumer activation and CTA's top of mind. When connected to our CMS layers (through our CX, UX and UI), it is vital we deliver the appropriate content, at scale and in a competitive timeframe! You will: • Lead the design of our investment in the Adobe AEM suite of products. • Define our 3 to 4-year plan for Adobe AEM at scale • Understand the complexities of the PMI ambition and liaise with our consumer, communications, research groups in ensuring we deliver an integrated design & data system framework, that enables IT and our partners to build the most leading-edge derivatives of AEM. • You must ensure that we own our platforms. Working with our integration and vendor partners, you must ensure that PMI retains all design and operating ownership of our implementation, including workflows, documentation and auditing records. • Be the leading design partner for our IT organisation, ensuring our recommendations are suitable for our overall DC2 platform and our consumer operations • You will ensure that our agency, media and production partners understand our technology frameworks and designs, and work with our internal capability leads on ensuring that programs are available to enable our partners to easily use our investments in our owned content platforms. • Act across the team and plug into the other consumer experience team to ensure a group approach to solving problems We’re looking for someone with: • Hands-on experience of AEM and Adobe’s other platforms that feed into this DAM/CMS architecture • A proven track record, in taxonomy, digital rights-management, content approval process/design, workflow operations and campaign operations. • A detailed understanding of the constructs of targeting platforms (Adobe Target/Optimizely), to enable us to build flexible frameworks for data-driven content experiences. • Some knowledge of all content technologies across owned, earned, paid and syndicated media • To test, craft and execute these designs in partnership with IT to advance the consumer experience and attain our global important metrics of consumer growth and consumer frequency • Cross-functional leadership skills • Critical thinking, with the ability to get things done and to budget • An understanding of how technology is changing the way we think about content • Technical knowledge of common content platforms is a must, an understanding of the processes of content is required, plus experiences of understanding how technology is changing the way we think about content. It helps if you have: • Experience in crafting data-driven personalized/targeted experience within the AEM framework, building out design frameworks, to use personalization from upper to lower funnel. • Experience in brands, agencies, content production partners and or media agencies, all add vital degrees of experience to this role. • Attitude and Aptitude. These are the defining attributes to success; you must be inquisitive, innovative, professional and balanced, understand how to motivate cross functional teams, build out business plans, with clear goals, KPI's and designs, work within and outside your group and be a self-starter. What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. PMI is an Equal Opportunity Employer