Job Details Manager IT CARICAM (Central America and Caribe) Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. It’s so rare in R&D that everything aligns to create the ideal conditions for outstanding work. Right now, at PMI, that’s exactly what’s happening. R&D is the driving force for our bold new vision: to replace cigarettes with a revolutionary portfolio of alternative products. Join us and you’ll have the resources, support and technology you need to break new ground and see ideas come to life. You’ll be surrounded by some of the brightest scientists in their fields, with fast access to subject experts and commercial decision-makers. If you’re creative, courageous and ready to take risks, you can make a huge impact and propel your career in an endless number of directions. Ultimately, by delivering our smoke-free future, your work could change the lives of a billion smokers. As a Manager IT @CARICAM you will lead and develop an agile IT team capable to support the business initiatives in several Markets where we are continuously challenged to enable PMI vision to design a smoke free future. Your ‘day to day’ will: - Maintain active contact and communication with key business stakeholders and provide advice and consulting to managements on business matters having IT implications, in order to achieve competitive advantage and facilitate business transformation. Act as “Face of IT” including escalation point, feedback, locally managed solution/Services and centrally managed solution/services. - Lead a multicultural team based in several locations (Costa Rica, Dominican Republic and Mexico) including services contracted in the rest of the countries. - Promote and share the global portfolio and offer differentiated consumer experience. More specifically, maintain and/or promote understanding of Global IT offering and roadmap in order to provide IT services to cover local business needs. Work with central IT groups to deploy portfolio of existent solutions, proposing ideas for improving them. Engage with Global Teams to ensure valid local needs are taken into consideration in the evolution of the solutions (Account Manager for Global solutions - Account managers serve as the interface between the market needs and the solution owners). - Execute the IT Plan by supporting the deployment, facilitating the localization of global/core business system solutions as well as the development and maintenance of local/regional IT solutions (Identify opportunities that create value to the business and run experiments bringing new technologies and solutions that are not covered by the current global solution portfolio) in order to meet local affiliate business needs following the global PMI standards and procedures. - Ensure IT expenditures, including capital expenditures are properly documented, budgeted and approved in line with local and PMI requirements, and regularly carry out budget controls and cost projections during the year to ensure availability of funds & avoid budget overspending. - Lead and coach local IT teams to build an adaptable, flexible and agile IT organization that attracts, develops and retains the best talent in order to deliver IT services required by PMI, currently and in the future. (including central IT resources based locally). Who we’re looking for: - Strong leadership and people management experience working with a diverse team in a multinational environment. - Advanced stakeholder management, negotiation and influencing skills. - Experience in a large multinational company including management experience and IT applications and/or technology environment experience. A plus, will be to have cross functional work experience, mainly in consumer related processes. - Broad experience of successfully managing complex projects over extended periods. - Ability to independently plan, monitor and manage IT budgets in an effective and efficient manner driving cost transparency. - Understanding of organizations business and able to discuss business requirements with leadership outside of IT and ability to develop and articulate technical concepts for general use. - Proven ability to influence across the organization, effectively leading change, originating ideas, and championing and gaining commitment. - Deep understanding of current and future Technology capability and ability to bring ideas from the industry to PMI. - Strong experience in working with PMP, Lean Startup, Agile and SCRUM methodologies and teams. - Excellent digital skills, combined with knowledge on customer support, consumer engagement and communications. - A plus, experience in omnichannel customer experiences and B2B or data organization. What we offer As our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: - Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. - Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. - Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. - Take pride in delivering our promise to society: to improve the lives of a billion smokers.