Prague, Czech Republic





Job ID


We’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We’re building PMI’s future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help! We are currently looking for a Consumer Journey & Insight Analyst The role comprises of managing ad hoc research projects (30%), analysis of NPS system data (30%), tracking tools management (20%) and other ad hoc tasks related to market research team agenda (project groups, market research agenda administration, support of global market research funcion) You will be responsible for Consumer Insights Analytics for Czech Republic and Slovakia. YOUR ROLE WILL BE: • Conduct ad-hoc research studies based on commercial/marketing needs (Collaborates with business partners to articulate business questions, translates business problems into market research objectives, cooperates with research provider, manages the project from the client perspective, outcomes owner) • Analyse feedback from consumers and feedback calls gathered via the NPS system to generate insights for Sales/Marketing teams • Connect NPS feedback with data from other sources to conduct root cause analyses and build hypotheses that feed into actions / further research projects for their respective markets • Owner of the internal tracking tool for Czech Republic and Slovakia (communication with research provider and global project owner about tool/questionnaire updates, regular reporting, root cause ad hoc analysis of historical data) • Cooperates on other ad hoc studies led by the European market research team (provides needed local input, translations revision etc.) • Identifies and implements innovative data solutions to uncover new insights and builds on knowledge about the consumer YOU SHOULD HAVE/BE/KNOW: • University degree, educational background with statistics/advanced data analytics/research in social sciences • Advanced English (speaking, presenting, writing), fluent Czech/Slovak language • +3 years functional working experience (FMCG preferably or MR agency), experience with consumer insights • Solid experience with quantitative and qualitative market research, statistical/analytical capabilities (solid MS Excel and MS Powerpoint capabilites, ability to ‚read‘ insights from the data) • Market knowledge about the consumer, owns methodology and business problem, opportunity definition, leads ad hoc research projects, partner for internal clients (senior stakeholders) in research projects • Entrepreneurial, results-driven mindset; complex way of thinking that allows alignment of top-down, cross-functional and -market priorities, analyses and insights; • Lean and agile mind-set WHAT WE OFFER Our company offers a dynamic and international work environment, many learning opportunities and the possibility to express your potential through experimentation. You will benefit from working in a highly skilled young team, operating in a dynamic and challenging commercial environment. We offer a competitive salary and excellent benefits package such as: • Flexible working hours / home office possibility; 1 year contract • 25 vacation days and 4 sick days • Excellent location - Karlovo namesti (line B, 10 min from line C - I.P.Pavlova), with terrace on 8th floor with great view and ,,Naplavka" behind the corner • Meal tickets and plenty of restaurants close to the office • 5 000 points in BenefitCafe, Multisport card • Summer/winter vacation contribution • Life & accident insurance, Pension plan with contribution (3rd pillar) • Above-standard medical care About Philip Morris ČR a.s.: Philip Morris ČR a.s., an affiliate of Philip Morris International Inc., is the largest manufacturer and distributor of tobacco products and also a limited risk distributor of the smoke-free tobacco products and related accessories in the Czech Republic, and is listed on the Prague Stock Exchange (Burza cenných papírů Praha). The company, which has been present in the country since 1992, employs more than 1,000 people across the Czech Republic. Philip Morris ČR a.s. has a 99% interest in Philip Morris Slovakia s.r.o. registered in the Slovak Republic. Over the past 27 years, Philip Morris ČR a.s. has supported numerous charitable projects, including the development of social programs aimed at improving living conditions in local communities. Our company has been certified a Top Employer for the sixth consecutive year by the Top Employers Institute. Philip Morris is also the first international company awarded with a global Equal Salary certification, which demonstrates the same conditions for both men and women in terms of equal pay for the same job within our company. For more information, see