Madrid, Spain


Information Technology



Job ID


At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model – and our newly created Customer Centric Organisation (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products. We’re looking for customer-centric people with B2C and B2B experience to play a part in this major marketing transformation. If you have omni-channel skills in e-commerce, marketing, channel strategy, customer experience or digital strategy, it’s a career-changing opportunity to shape a new global function and help create a smoke-free future. Your ‘day to day’ As an IT Analyst, you will be responsible for understanding the business requirements and for building and deploying IT solutions and services. We are looking for a highly motivated person able to understand how Digital affects, informs and transforms Commercial and Marketing strategies and Business growth. Main responsibilities • Analyze and define information and technical needs, formalizing scope and deliverables. • Act as a valuable team player. • Partner with internal Business teams to develop roadmaps, and define business processes and associated system requirements. • Understand the business function and technical areas, execute the deployment and localization of the global IT system solutions. • Lead-participate in system implementation. • Bring creative ideas having consumer at the core and fostering an agile and digital ecosystem • Lead consumer journey & interactions tracking on offline & online channels • Research how emerging digital solutions and features can benefit our company. • Understand consumer’s behaviors and how they work well with digital platforms. • Combine different data sources (Google Analytics, Social Media Listening, CRM. Who we’re looking for -University degree in Computer Sciences Information Systems or Engineering Business Administration with additional certificates, degrees or experience in IT. -+3 years in Information Services Information Technology working with CRM systems. -Previous experience in IT/commercial projects, with local and virtual teams -Eagerness and curiosity to quickly understand PMI specifics and take projects accountability - People recognize you as an Innovator or/and an Entrepreneur. - Understand: User Research, User Journeys and User Personas. - Build and handle relationships with cross-functional partners and external parties. - PMP or Agile/Scrum (Desirable). - Design Thinking and User Experience (Desirable). - Fluent Level in English (C1 min - required). - Valid EU work permit. What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers.