Mexico, D.F. Mexico, Mexico





Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. We are looking for our Knowledge Management Manager. This is a strategic role within the Sales team in Mexico. The purpose of the job is to identify, extract & organize the relevant & key information from the different commercial sub-functions to design the proper content in order to guarantee consumer centric knowledge & capabilities all across the commercial organization. Your ‘day to day’ • Identify the need: According to Commercial Strategy, define the technical knowledge & soft skills the different audiences need in order to perform well. Build the learning journey for each of the audiences. • Build the content: Extract & consolidate all the needed information for each audience, and together with the RRPs / CCs local subject matter experts (considering Global Guidelines as an umbrella concept), build the full content story to be deployed. • Become Global: Deeply understand, adapt & deploy the RRPs Knowledge Management Global Playbook & CCs Global Guidelines, while considering local regulations & local requirements. • Embrace Local Knowledge: Design, together with all subject matter experts, the Knowledge Management strategy adapted to local culture providing a remarkable experience in every interaction with our brand/offer. • Define the measurement. Identify and validate with the subject matter expert, the proper KPIs that will give us the effectiveness of the deployment of the knowledge. • Validate content is compliant: If needed, verify with Legal & EA the content is in line with local regulations, local law & PMI principles & practices. • Stay dynamic: Work together with deployment team to identify relevant, constant category opportunities & incidences in the content of the knowledge during customer interactions along the journey Who we’re looking for • Analytical capabilities to be able to extract the relevant information • Excellent problem-solving abilities that enable the generation of customer satisfaction insights driving changes to our defined content • Self-starter who is comfortable taking the initiative continuously demonstrating curiosity • Connecting the dots as this position should be able to connect the knowledge with the audience • Dealing with Ambiguity; Business Acumen; Customer Focus; Action Oriented; Self Development What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers.