Krakow, Poland





Job ID


MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. JOIN US! WHO ARE WE LOOKING FOR? • a superb customer-oriented person, with excellent verbal and communication skills and ability to prioritize tasks; • an experienced user of switchboard, phone systems and WX applications is desirable; • an excellent German and English Speaker; • an action oriented individual with a good eye for detail and ability to meet challenges head on; • previous professional experience in the same position (customer service) is desirable; • with experience in using Microsoft Office tools and SAP. WHAT WE OFFER YOU? • private medical and dental care, life insurance; • subsidized meals or Sodexo card; • remote work opportunity and flexible working arrangements; • employee pension plan; • multisport program; • cafeteria program; • wide range of trainings, optional language classes, further education and professional qualification support possibility (eg. ACCA, TAX Advisor, CIMA, CFA); • free bike and car parking for all employees. HOW CAN YOU MAKE HISTORY WITH US? • ensure a high-quality image of the company by providing the professional telephone services and serve as the main communication platform for internal and external users; • provide the first point of contact between Philip Morris and external callers; • administer the WX help desk requests and dispatch to the appropriate WX units, following up requests until full completion according to the employee needs & preferences; • ensure the digital tool data bases (ticket assignation lists, chatbot, etc.); • execute administrative tasks, such as discounts list to the employee, support the WX activities, etc.; • take part in continuous improvement initiatives to ensure process standardization. Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted.