Medellin, Colombia


People & Culture



Job ID


Manager (HR) Products & Experience Delivery – Colombia Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The scale of our transformation means we’re effectively building a vast new business, at pace. In P&C (People & Culture - our HR function), we have a huge part to play, defining and shaping our new customer focused culture, organising functions to work more effectively together and attracting the best talent with new types of skills to join us. It’s an exciting, ever-changing environment – ideal for HR subject experts who are driven, disruptive and dynamic. If you’re comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you’ll be in your element here. There’s endless space to develop too, so you’ll be progressing your career as fast as you build our smoke-free future. Your ‘day to day’ Design and execute a local People & Culture (P&C) operational strategy that puts the employee experience at the center, supports P&C services to enable affiliate internal transformation and ensure the most efficient operations in coordination with local, regional and global teams. 1. Support P&C services that enable affiliate transformation in the cluster: • Engage with P&C teams in the cluster (Colombia, Ecuador, Peru & Venezuela) and regional counterparts to identify and drive the relevant items of the company transformation agenda. • Partner with the P&C Heads to ensure seamless service execution to their respective entities; • Ensure effective support on major functional/market re-organizations; • Ensure service continuity and operational excellence around core delivery areas such as Payroll, Time & Attendance, Personnel Administration, global mobility, Benefits & Wellness. 2. Put employee experience (EX) at the center of what we do: • Drive translation and implementation of global EX assets in market context; • Identify and prioritize affiliate level opportunities for EX initiatives; • Use agile ways of working to design & deploy employee centric P&C products, leveraging on employee insights; • Proactively support P&C management in building a work environment conducive to high employee collaboration, engagement and performance. 3. Orchestrate deployment of P&C products and services to PMI employees in Andean Cluster: • Support P&C Heads with data-driven people insights and trends for key decisions; • Coordinate effective delivery of communications related to P&C products and key cycles; • Lead and manage the team's efforts in standardization, continuous improvement and employee experience, enabled by processes, technology and policies. 4. Ensure both efficient operations and ´fit for the future´ service delivery model: • Support the build-out of future P&C Service Delivery Model by bringing the local service catalogue as close as possible to the global model while covering local specifics; • Ensure proactive controls and compliance environment around P&C processes. Who we’re looking for * Mastering of HR core delivery (payroll, benefits, labor relations) for the Andean Region (CO, EC, PE & VZ) *Understanding of HR/ People and Culture evolving delivery model and the broader HR product catalogue *Ability to drive excellence in service delivery, demonstrated via service performance management *Vendor management / Supplier Service Performance Management *Capability to execute EX toolkit, using agile methodologies and Project Management *Digital literacy around HR/P&C technology *Sizing up and building relevant capabilities in teams What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. To join our growing team…