Taguig City, Philippines


People & Culture



Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free future with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Who we’re looking for You will have one of the most critical roles in the P&C Operations Operating Model, ensuring the effectiveness of all products and services delivered into market's functions, providing market insights through effective employee experience feedback loops, and managing the deployment of new products. Furthermore, you will ensure Stakeholder satisfaction through better demand prediction and responsiveness to service challenges at market level, with clear owners for issue resolution. Your ‘day to day’ Account Management • Ownership for the effectiveness of all products and services delivered into the market providing ‘consumer perspective’ on product health insights to relevant teams Stakeholder Management • Responsible for daily ongoing relationship with the affiliate, partnering with P&C functions to ensure seamless service execution to their populations, own relationships with senior stakeholders, & develop relationships with internal control groups and external regulator bodies Consumer Centric Service Delivery & Product Insights & Feedback • Understand consumer demands & embed these in product delivery to ensure optimal consumer experience • Monitor market industry trends in order to identify new opportunities & use such data to look for trends and problems, & analyze these to improve service delivery • Provide market intimacy, intelligence and insights for product development and value creation & champion market driven product requirements, while predicting market demand Product Deployment • Accountable for deployment planning in the market and for attending the stage gates to represent market needs • Monitor product adoption and service execution to ensure defined outcomes achieved and delivered to agreed standards to market requirements, redressing gaps identified • Collaborate with Product Owners, Service Delivery and P&C Heads to deploy product changes into markets Change Management • Change Agent for new or changes to P&C Products, monitoring product adoption defining interventions for optimal success, & P&C delivery on major functional projects e.g., business transformation or market re-orgs • Champion Employee Experience and oversight of feedback loop for prioritization of change requirements What you need to have • With Bachelors Degree in Business, Engineering or Finance; having completed a Masters Degree in the same field is an advantage • Prior experience in a similar role gained in an MNC environment • Solid experience in Stakeholder engagement, End consumer experience, Service orientation, & with knowledge of HR Operations delivery understanding business context and able to translate into solutions Work Location and Schedule The Finance Center, BGC, Taguig City, Philippines Generally Mondays to Fridays, 8:30 am to 5:30 pm