Details

Contract

Full-Time

Location

Auckland, New Zealand

Department

Consumer

Openings

1

Job ID

31922599

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions. Our Retail / Customer Care teams have a direct impact on our new mission: converting smokers to our ground-breaking, smoke-free IQOS products. They’re at the forefront of our total transformation as we roll out new stores and new products. It’s an energized, exciting, engaging experience. If you want to make a life-changing impact on customers, there’s nowhere better to develop your career. Your ‘day to day’ Key accountabilities for this role: • Delivering superior aftersales service for our reduced risk products; • Supporting operational activities via various channels: voice, email, live chat, video chat, SMS and social media; • Providing best in class customer care to customers, ensuring a high customer satisfaction, responding to inquiries and resolving complaints. Who we’re looking for: • Experience working in a call centre and/or customer services function; • Strong communication skills, both verbal and written; • Ability to work in a fast-paced environment; • Excellent problem-solving skills. What we offer: Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore; • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong; • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress; • Take pride in delivering our promise to society: to improve the lives of a billion smokers. Please note: You must be eligible to work in NZ to be considered for this role. This role is for a 6 month fixed-term contract only. Inclusion and diversity are part of our DNA at Philip Morris New Zealand. Our priority is to attract, support and retain individuals – no matter their age, gender, religion, sexual orientation or physical ability. Applications for this position will close on Monday, March 8 2021.

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