Singapore, Singapore





Job ID


Be a part of a revolutionary change At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Being part of the Commercial team at PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, Omni-channel team that’s driving our commercial team forward. Your ‘day to day’ In this role with Philip Morris Singapore, you will report to the Manager Digital Trade Activation & Customer Care. You will utilize the digital channel to deliver an enhanced Business-to-business (B2B) customer ordering experience with trade partners, with the objective of achieving sales volume targets. You will also rely on data-driven analysis to develop the business cases for digital projects, whilst relying on excellent project management skillsets to deliver tangible efficiency gains for the business. Your accountabilities include: • E-Commerce: Own our end-to-end E-Commerce strategy for trade partners, including product/price catalogue management, ROI metrics, timeline, A/B testing, and order method segmentation. Explore and improve technologies that promote information sharing with trade partners, drive accurate forecasting while ensuring carts-to-order conversion is completely aligned with Commercial volume targets. • Customer Care: Lead a team of Customer Care agents to provide administrative support to the commercial team and customer service-related support to trade partners. • Systems & Order Methods: Define order method approach for entire retail universe, applying different methods for different customer groups. Continuously explore new system functionalities to deliver an enhanced, seamless ordering experience from all available platforms. • Process Management: Liaise effectively with stakeholders to ensure zero downtime in all Commercial operations. Establish and own best practices for all E-Commerce related matters, and drive projects that improve overall processes and workflows. • Trade Activation: Implement trade activation strategy, trade activation events and long-term loyalty trade programs. In collaboration with Procurement, manage local agencies & vendors to develop and execute various trade events & plans as well as digital materials for trade partners per Global/ local guidelines and regulations. • Performance reporting & analytics: Analyse tools performance, user experience and capabilities to ensure that they support business operations efficiently and effectively. Manage resources to deliver business / function priorities. Perform regular performance review and monitoring and recommend improvements to the trade partner journey / experience. Who we’re looking for • Bachelor’s Degree • At least 5 years of experience in E-Commerce operations within a FMCG or E-Commerce industry • Data-oriented, with passion for technology and digital marketing/E-Commerce • People management experience to manage a team of executives working on Digital operations • Experience using design thinking, agile methodology • Previous working experience with SalesForce software will be preferred What we offer Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join us and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; where you will have opportunities to collaborate and foster a sense of belonging across the organisation. • Pursue your ambitions and develop your skills with a global business – our size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers.