Toronto, Canada


Information Technology



Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. PMI’s journey to a smoke-free future is fuelled by technology. The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. Business Systems Analyst RBH Inc is looking for Business Systems Analysts to support the implementation of various projects using Sales Cloud, Service Cloud and Marketing Cloud. The analyst will work alongside the product owner, business teams and other stakeholders to assist with the development of the business and technical requirements as well as contribute to the roadmap of the Salesforce Solution. The analyst is familiar with both agile and waterfall development methodology and has worked on multiple end to end implementations of Salesforce spanning the full SDLC. The chosen candidate will need to at ease interacting with and presenting to both business and technical stakeholders and will be comfortable working on multiple initiatives in a dynamic environment adhering to strict timelines for delivery. The Business Systems Analyst will bring experience from previous projects but will also have an opportunity to contribute and grow their skills in a fast-paced environment. Your day to day: • Work with business partners to elicit, understand, define and document business requirements • Develop documentation including User Stories, Acceptance Criteria, Prototypes, Process Flows, Personas, Journey Maps and Wireframes to support the design and development of Salesforce • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing "UAT", and end user training • Complete the configuration for user stories within Salesforce • Liaise with technical users to assist with the translation of business requirements into technical solutions for those developing and supporting the Salesforce platform • Collaborate with developers to test and verify that solutions will meet the business requirements • Design and review test cases, process change requests, facilitate UAT, support installation and deployment Who we’re looking for • 3+ years of enterprise experience working with the Salesforce ecosystem including in-depth knowledge of, and hands-on experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning UI • Bachelor’s degree in Management Information Systems, Commerce, Business Administration, Computer Science, Engineering or related experience. • Salesforce Configuration experience desired • Salesforce Admin Certification is a strong asset • Ability to program and/or understand APEX code is desired • Familiarity with developing requirements and product specifications for new or existing applications • Familiarity with JIRA, Confluence or other Team Collaboration software • Previous experience working as an active member on agile teams • Strong presentation, communication (written and verbal) skills, and interpersonal skills • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies • Proven ability of using analytical and problem-solving skills in a fast-paced environment • Ability to balance and prioritize numerous tasks within a collaborative team environment • Ability to work independently • Experience documenting user stories and building to-be process flow diagrams What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. To join our growing team… WHO WE ARE? We are Rothmans, Benson & Hedges Inc. Philip Morris International’s subsidiary in Canada -an International Fortune 500 Company. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018 & 2019. We currently employ over 700 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco company. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term we used to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. PMI has a range of RRPs in various stages of development, scientific assessment and commercialization. Click on the following link to learn more about the science behind the RRPs: Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for each individual. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. In particular, we are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: