Petaling Jaya, Malaysia


Information Technology



Job ID


PMI’s journey to a smoke-free future is fuelled by technology. The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. Your ‘day to day’ You will be responsible of the delivery, maintenance and enhancements of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service and project management. Utilizing the correct governance and serving as intermediary with global PMI Information Services team, to help PMI employees achieve their business objectives. • Lead in assessing, evaluating, and deploying IT solutions (global and local) or processes and/or delivery of IT services by working closely with relevant external vendors, functional/product teams; From time to time, support other project managers/lead to ensure the project executions are in accordance to the timeline, scope and budget. • Working with customers to transform data into usable information to optimise the business and drive process improvements; • Apply project management, change management, service management methodology and usability practices. Maintain active contact and communication with stakeholders and provide advice and consulting to managements on business matters having IT implications • Actively engage with business stakeholders to perform business problem scoping and requirements gathering based on consumer/customer journey to design scalable business processes; • Facilitate User Testing (UAT and UVT) and support business stakeholder’s issue/ defect management; • Create and maintain systems/services documentations, training programs/materials, operating manuals within assigned scope; • Collaborate and share knowledge and intelligence with colleagues in IT and other functions, on matters such as applicable principles, practices, standards, procedures and guidelines, efficient use of tools and technologies. • Contribute to assessments and experimentation of new technologies and defining the transition from the current to future state. • Manage the design, build and deployment of IT solutions and/or delivery of IT services by working closely with relevant functional/product teams, in line with PMI strategy. Who we’re looking for • Specialization Certificate/Diploma/Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or any other related field • At least 5-7 years of related experience in Information System/Business Design/IT Analyst or related fields, with • Proven project experience (Agile/Waterfall) to handle complex projects, having worked on at least 3 projects for product/software solution deployment; • Working experience with application support/projects on Cloud platform (AWS) or Salesforce stack (MC, CC, SC) or SAP Hybris platforms would be added advantages; • Strong collaboration and communication skills with ability to articulate technical concepts for technical use (for IT stakeholders) and general use (for business stakeholders) • Strong business sense and leverage data and analytical thinking to make business decision; • Understanding of software development standards, tools and frameworks. • Self-motivated individuals with eagerness to learn and drive projects under minimal supervision What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers.