Antwerp, Belgium





Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions. The Operations function, thanks to its global scale and drive for innovation, is playing a meaningful role in PMI’s business transformation. Our mission is to produce and deliver products to our markets and into the hands of our consumers in a sustainable way. Operations are at the center of a powerful triangle of deep consumer connection, product innovation and executional excellence! Our people are passionate, driven and innovative. From procurement, to manufacturing and throughout our supply chain, you’ll have plenty of opportunities to leave your mark in this transformational journey to deliver better, smoke-free alternatives to millions of adult smokers around the world! As the Manager Program Delivery, you'll report to the Customer Service leader and be part of the related management team. The role is leading and coordinating a wide range of projects for the region or market, as well as the Strategy, Master plan and end-to-end supply chain projects. Identify and drive improvement of functional processes and critical metrics (i.e. product availability, customer service level, cost to serve, net working capital, etc.) Through projects, the role will provide a bridge between the global Supply Chain (SC) team and the regional and local needs at SC and/or commercial and Finance functions. Features to be translated at the market side enabling route to market with the best product design and portfolio, optimum COGS (Cost Of Goods Sold) and on-time IMS (In Market Sales). • Support the Customer Service Head of Duty Free with the facilitating of Function strategic objectives and plan for delivery. Support strategy definition, process and implementation working closely with key partners. • Bring thought leadership – With sharp problem definition, solving and creating aspirational but practical implementation plans, using various sources of knowledge including from outside in benchmarks and ways of working • Facilitate effective Program Management in line with established processes and governance, advising CS Head on decision-making regarding project prioritization, resources allocation and review of existing projects. • Identify vital process and tool changes needed by global initiatives and or local/regional needs. Work with PMI at global /region/market to develop transition plan, including change management and a corresponding capability gap assessment plan. • Regional coordination of the different global project deployment (e.g. downstream visibility, DRP, OTIF/Case fill rate, network optimization, RTM) and regional initiatives. • Drive the continuous improvement across the entire supply chain processes. Regional governance for efficiency initiatives & single point of contact for D40 and scout for regional productivity initiatives in collaboration with CoEs. • Supervise the implementation of regular reporting and metrics related to budget, cost control and process performance for all Customer Services processes in order to guarantee the total control of the operation. • Ensures data consistency and accurate reporting in digital dashboards and project management applications • Prepare, lead and govern functional budget, share reports and dashboard with leadership • Implement standards working procedures, operating guidelines & systems. OPEN+ deployment. (lean methodology) • Make projects successful, Set Clear Expectations, Track Critical Milestones and Focus on Performance. Who we're looking for: Essential Requirements: • Master degree in Business, Engineering, Manufacturing or Finance related fields • At least 10 years of experience in leadership positions in multinational organisations (FMCG) or engagement manager from a top tier consultant firm • Excellent command of Excel and PowerBi (or other reporting tool) • Professional qualification in project management • Excellent understanding of business operations and procedures. • Strong organizational and planning skills. • Experience of budget management Preferred Requirements: • MBA from a top-tier business school What we offer: Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. #Lijobs