Sabah, Malaysia





Job ID


At PMI, we have chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. We are committed to inclusion & diversity and is proud to be an equal opportunity employer. You’ll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions. The Supervisor Retail Deployment will be an integral member of the Retail team to manage the day to day operations & back-end support of the touchpoints allocated for East Malaysia region. This is an opportunity to lead the team to achieve set KPIs, provide coaching and guidance to ensure frontline staffs are equipped with the right and impactful knowledge, engaged and motivated, execute and ensure compliance to PMM guidelines and customer journey and deliver excellent customer experience at all times. Key responsibilities: • Managing Area Strategy & Operation - Ensure the IACCs are operating at the optimum level with the objective to provide consumer the best experience in store. - To oversee the operational standards of the store as well as execute the strategy set by management including high standards are uphold and consistent across all IACCs. - Collaborate with various stakeholders (eg Marketing & Digital, Commercial Operations) to ensure Retail vision is delivered including supporting IACC in person when required or executing 2nd level decision making to ensure optimized operations and right consumer experience. • Team Performance & Development - Build a culture of customer-focused mindset in store. Lead, coach and develop team members to meet KPIs set and uphold a learning & coaching culture within the team. - Regularly monitor KPI performance, Identify individual team member's strength and gaps, and provide constant coaching or counseling and taking corrective action where required. - To lead by example, inspire and motivate team members to perform to their highest capability. • Excellent Execution - Drive all programs / initiatives in stores to be executed flawlessly, ie staffs and in store are well prepared and up-to-date prior to launch. - Ensures timely and quality briefing to frontliners and ensuring staffs' performance are up to expectation, POSM and planogram compliance, inventory and resource readiness. • Resources Management - Ensures that all IACCs are able to sustain and operate at the optimum level by deploying resources effectively that factors in store traffic & quality service level. - Make adjustment & enhance on the working schedule with the aim of maximizing business opportunities and at the same time balancing in-store personnel motivation level and efficiencies. • Store Activation - Identify, propose and execute, activation initiatives that generate traffic into the store to ensure store sustainability & achieving business KPIs. - Work with various workstreams on the preparation of store event in line with RRP plans and strategies. - - Ensuring the flow of the event and resources are at the optimum level to ensure maximum consumer satisfaction & experience. • Store Hygiene & Compliance - Ensure timely dissemination of marketing information, policies & procedures to staffs and ensure PMM SOP (eg morning briefing, daily coaching, Grooming, Customer Journey) is complied to. - Ensure store front, digital content & POSM displays are current; and merchandising are in proper order according to the planogram. - Work with Infra team to ensure scheduled and proper maintenance is carried out for the store (e.g. signage, store front, lighting) and work tools (e.g. Ipads, laptops, furniture, etc) and any malfunction is rectified immediately. • Feedback and Reporting - Proactively share experience and feedback with all stakeholders on areas that can help improve capabilities & processes. Change mechanism of approach based on consumer reaction & experience. - Collect statistics of store activities and keep the database constantly updated. • Uphold corporate integrity and values while ensuring all activities comply with PM policies and procedures, including Good Conversion Practices, local regulations, federal laws and International Marketing Code. Essential Skills and competencies: • Min. 6 years of retail operation experience in leading best-practices and deployment witth Customer service background. • Microsoft Office savvy (Excel & PPT) • Proven experience in driving key performance indicators and develop action plans through proven business-acumen and problem-solving skills. • Demonstrate strong engaging, coaching & motivating front lines. • Excellent communication and interpersonal skills, and adapt communication style to different level of target audience. • Enthusiastic and ambitious self-starter with a strong drive for results. • Ability to embrace complexity, ambiguity and able to translate opportunities to experiment and simplify. • Demonstrates a strong curiosity to learn, sense of urgency, agility and a genuine commitment to revolutionizing the industry. • Bachelor's degree business, marketing, or equivalent.