Barcelona, Spain





Job ID


At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions. The smoke-free revolution means we’re rebuilding everything from the ground up. You’ll feel like you’re working in a start-up here – with the freedom to shape and define the future, but with the support and scope of a vast global business. It’s challenging, fast-paced and highly collaborative – if you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. Your day to day: IQOS Assistant Store Manager is an IQOS Brand Ambassador, your main responsibility is to Assist the Store Manager to guarantee the smooth daily running of the Store, in order to ensure sales & profit performance and Customer Service level. Acts as the key support and key representative of the Store Manager, especially in Store Manager’s absence from the Boutique. DRIVE BUSINESS MEASUREMENTS Performance indicators Quantitative/ Qualitative Supporting & assisting the team in developing KPIs: Average Basket, Average order size, cross-selling, product knowledge, Direct sales, Customer Care, upselling Mystery Shopper & Nps (customer satisfaction) People Management ? Store staff turnover rate (scheduling & absenteeism) ? Store staff development: people evolution ASISTANT IN BUSINESS MANAGEMENT ? Contributes to analyzing the Store business and to the eventual development of specific reports, action plans, upon request from the Boutique Manager. ? Supports the monitoring of business measurements when applicable, and KPIs (Qualitative & Quantitative) & action plans implementation ? Management & coach team to ensure the delivering business goals. ? Support under the Store manager supervision, the monthly & weekly development reports for business analysis, action plan implementation follows ups to recover the situation ? Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations ASISTANT IN OPERATIONS MANAGEMENT ? Contributes to the Operations Standards follow up and application e.g., Stock and Inventory Management, Cash & Card Reconciliation, supporting the store Manager Front & Back office ? Provides support in the monthly operations report to recover situations ? Ensure Back & front office operations management (controlling Back office administration) following the Store Manager indications ? Ensure action plans implementation aligned with the Store Manager ? Follow up the running of safety within the Store & transmit to the team the importance of the area ASISTANT IN CUSTOMER MANAGEMENT ? Ensures the welcoming to the stores, provided with Sales and Service Standards to ensure the customer expectations. ? Spend time on the shop floor & back office, on behalf of the Store Manager supervise the customer experience service, and provide feed-back to the team in a constructive way to recover the situation, supporting the team in selling skills ? Supervise full customer experience process when the Store manager delegates in you to supervise an ensure the properly running ? Taking over when a sales expert is facing a client issue as a Manager of Duty (when the Store Manager is not on the store) ? Regularly monitors all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g. Mystery Shopping & NPS, etc. And shares Action Plans, key learnings with his/her team on a regular basis to improve the global performance ? Conducts sales and develops his/her own clientele ASISTANT IN PEOPLE MANAGEMENT ? Co-responsible (with store manager) for building and maintaining a constructive & motivating working environment ? Co- Responsible to Manage the store team, according to its size and structure. ? Back up Store manager for Working hand in hand with HR to ensure training plans, on boarding, compensation & benefits ? Support & Ensure communication (w/Store Manager alignment), Back Office organization & maintenance ? As back up of the store Manager, he/she will be Responsible for the Preparation & animation of a Daily Briefing in order to inform the team on key points ? Individual meetings with the team to follow up motivation drivers, strengths & improvement opportunities ? When applicable, in alignment with Store Manager, Manage the staff optimization needs in the store taking care of business peaks to ensure the service. ? Support in the completes all career development activities in line with HR What we are looking for: - Business School, Hospitality School (desired, not mandatory) - Experience in Retail is a Mandatory >3 years - Native level of spanish + Additional ( English Intermediate/advance) another language will be a plis - Experience as Store Manager or Assistant Store Manager preferably in another Retail/ Consumer Goods Company - Microsoft Office: work on Excel & Power Point - key financial aspects of a Store management (P&L, KPIs, drivers, Budget planning and follow-up) - Qualitative measures of a Boutique performance (Mystery Shopping, NPS) - Store Operational Standards People Management, development & follow up - Curious people, strong emotional intelligence, good attitude, focus results, solving problems focus, humble & smiley with willingness to help others, determined, PR strengths , customer service oriented skills What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: -Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. -Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. -Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. -Take pride in delivering our promise to society: to improve the lives of a billion smokers. To join our growing team…