Tokyo, Japan





Job ID


Purpose: • Align and execute the deployment plan to ensure the readiness of commercial systems for the Program and Channel initiatives to operate, meeting requirement of the programs, delivering on-time and achieving high quality and usability. • Seek continuous improvement and maintenance of the systems and data. Accountability: • Project Management - Align with respective stakeholders from Marketing, CE, CP, CP Ops, RGPM,IT the requirements of the Program/Initiatives, propose the effective and efficient way to deliver the outcome. • UAT - Ensuring that UAT occurs to increase the effectiveness of tool, prevent down-time and ensuring usability and capturing data required. • Conduct user feedback, and propose improvements for consideration. • Also it will be required to do data deep diving and to evaluate existing operation process and system design in order to find/define new improvement opportunities. • Analyze consumer journey and experience. Deep dive consumer, operation, system data, and find opportunities to improve consumer journey and operation efficiency. • Propose enhancements to Sales Force systems to improve infield execution and data capture and reporting for all key stakeholders across the affiliate. • Develop User Guide (Program, Functionality), and Help Desk (system support) to USer Education/Work Experience: Degree Japanese - Native (verbal, written, presentation) English- Advanced (written, verbal) • Commercial System Experience 5 years + • System development project experience (leading, preferred) • CRM / operation improvement planning experience is preferred. •IT knowledge - Web, Telephony, UX, Data Science, CRM Competencies: • Business Understanding • Handle ambiguity and led to outcome • Strong collaborator and enabler for collaboration across teams. • Advanced Deployment Planning for execution • Intermediate Advanced, Influencing / Interpersonal Skills • Ability to adapt fast-paced, agile environment is mandatory '• Project management mandatory. Multiple projects handling capability is preferred. • Requirement analysis & system design & development skills mandatory. • Logical thinking and ability to simplify system/process flow. • Proactive to tackle and solve challenges with collaboration of others is mandatory