Taguig City, Philippines


Information Technology



Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free future with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. You will be responsible for • Partner with business stakeholders across the company to understand individual department and company goals/initiatives and assess the correlated digital adoption challenges • Work on cross functional delivery teams that design, develop, deliver, and maintain digital products • Research and think analytically about strategy and solutions, and subsequently initiate dialogue with stakeholders about execution of digital readiness and adoption • Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes • Collaborate with business, technical, and creative partners to ensure timely delivery of software readiness, communications and training • Develop and execute a holistic strategy based on value and impact with a strong focus on User Experience • Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business • Seek feedback and obtain consensus across stakeholders from project initiation through final approval • Collaborate with WalkMe CSM and Sales contacts in order to get the most out of the WalkMe tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations • Manage a small-medium sized team of full-time or part-time dedicated resources to disseminate product knowledge, assist with technical hang-ups, assist with prioritization and assignment of project-based initiatives, and up-leveling all related metrics/ROI • Responsible for efficiency and effectiveness of systems and processes, productivity, data integrity, process consistency, documentation, and training • Govern scope in a secure way by leveraging PMI information technology standards • Manage external and internal service providers to ensure that service levels are met • Plan, manage and control the budget allocated to run and deliver Digital Adoption Activities • Manage and build a flexible, agile, and innovative IT organization that attracts, develops and retains the best global talent in order to deliver IT services required by PMI, currently and in the future What you need to have • Bachelor’s degree preferably in IT, Management, Business, Engineering, or Computer Science, with evidence of continuous professional development within the Technology domain • Minimum 8 years’ experience in Information Services / Information Technology • Valid and Updated “WalkMe” Certification and Experience • At least 3 years of implementation or professional services experience in a SaaS and WalkMe • Proficiency in Office 365 and Microsoft Workplace Tools • HTML, CSS, and/or JavaScript experience is an advantage • UX background is a plus • Familiarity with Workday, Salesforce, SuccessFactors, Dynamics, Google Analytics, Qualitrics, Survey Tools and other enterprise software is a plus • Preferred Requirements: - Multilingual with English being one of them - Project Management Professional - IT certification/s, eg ITIL, SAP, AWS Cloud, CISCO, Microsoft, etc • Leadership role in a Global Service Delivery Team setting • Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities • Ability to independently manage several projects simultaneously and operate under tight deadlines • A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers, and management • Strong analytical and problem-solving skills • Background in organizational change management or learning & development is a plus • Previously worked in a multi-cultural and diverse team organization • Previous experience in remote / virtual team management • Passionate in leading and developing teams/ people • Strong planning, negotiation, communication and influencing skills • Excellent Stakeholder and Vendor Management • Highly collaborating and inclusive behavior • Abreast with latest Technology and can translate business requirements into technology solutions • Have worked closely with internal and external IT partners in delivering solutions • Willing to be on-call during emergency/ critical situations requiring IT support • Evidence of successfully managing projects in a similar fast-paced environment • Ability to lead customer facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts • Mobile and can travel as the need arises #LIjobs