Toronto, Canada


Information Technology



Job ID


BE A PART OF A REVOLUTIONARY CHANGE At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of millions of smokers in the country. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. YOU are curious, enthusiastic, and forward leaning attitude. You have the ability to work collaboratively in a small team environment with a customer-focused mindset. You have strong communication skills, excellent problem management and solving capabilities. Do YOU desire to work and grow within a transforming multinational company? Our organization is currently undergoing an unprecedented transformation impacting our products and organization. Part of this transformation includes a drive towards the digitalization of our business processes while incorporating new ways of working. As a result, our mission is to build and sustain a best-in-class business-to-business (“B2B”) platform to meet the market needs of our external and internal customers. To help us in this mission, we are looking for a talented individual who is customer focused and has excellent problem-solving skills to join our team as Senior IT Support Specialist. This is an exciting opportunity for you to shape our IS services that support critical commercial business processes. You will be key in ensuring continuous operational excellence, high-level customer satisfaction, and ultimately help us achieve our mission. YOUR DAY TO DAY • You will be responsible to maintain high-level service standards for commercial applications, problem-solve technical issues. • Provide general support to internal and external customers. • You will work collaboratively with a cross functional agile team and service providers to ensure service levels are met and the platform is operating 24/7. • You will encourage the incorporation of proven practices, agile and lean ways of working. YOU ARE THE RIGHT PERSON IF • You hold a bachelor’s degree (Computer Science and Software Engineering or similar discipline) • 5-7 years of experience in IS related positions (DevOps) • 2 years’ experience in web programming technologies (C# .NET Framework / .NET Core, AngularJS) • Strong database background (Microsoft SQL Server DBA, Oracle or Postgresql) • Experience as a system administrator of MS Windows and/or Linux servers • Experience in cloud infrastructure and/or Amazon Web Services (AWS) • Experience with scripting languages (VBScript, Javascript, Powershell) • Infrastructure knowledge and have an appetite to learn and apply new IS service practices. • Previous work within an agile development environment is an asset • Control or security related experience is a strong asset • Previous expertise in supporting commercial applications is an asset • Previous exposure to Service-Now and JIRA is an asset WHAT WE OFFER We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. You will also be a part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.  WHO WE ARE We are Rothmans, Benson & Hedges Inc., Philip Morris International’s subsidiary in Canada -an International Fortune 500 Company. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018 & 2019. We currently employ over 700 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products. Click on the following link to learn more about what RBH believes: Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: