Nicosia, Cyprus





Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model – and our newly created Customer Centric Organisation (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products. We’re looking for customer-centric people with strong B2C experience to play a part in this major marketing transformation. If you have omni-channel skills in e-commerce, marketing, channel strategy, customer experience or digital strategy, it’s a career-changing opportunity to shape a new global function and help create a smoke-free future. Your ‘day to day’ • Design and drive the consumer experience strategy for the entire Consumer lifecycle, consistently with the global brand and consumer journey guidelines by: • Introducing new ways and strategies, in building awareness around RRP products category • Developing an omni-channel consumer experience, in collaboration with the Manager of Commercial Operations and Manager of Marketing & Digital, and designing on- and offline (with the digital-first in mind) customer interactions • Implementing and improving Omni channel customer journeys, ensuring simple and engaging experiences for customers across all touchpoints • Defining brief for episode to improve NPS, ensure alignment with the global principles • Leading the CX team ensuring the delivery of end-to-end customer experience across stages, channels and touchpoints in the customer journey Who we’re looking for • Academic Background: University Degree in Marketing or Social Sciences, an MBA / MA will be considered an advantage • Relative Experience: 7+ years’ experience in omni-channel marketing (offline/online). • Advanced working knowledge of Marketing tactics and the ability to integrate across channels • Fluency in English and Greek as well as strong analytical skills and business acumen • Strategic Thinking, Ability to understand business objectives and align CX accordingly, Data-driven mindset and an aptitude for technology, Interpersonal and influencing skills, Consumer centric mindset, Strong leadership and project management skills What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. To join our growing team kindly submit your CV by September 20th, 2021