London, United Kingdom





Job ID


At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions. The Consumer Group is undergoing a critical overhaul as we look to transform into an agile, consumer centric business that harnesses technological innovation to deliver better, science-backed alternatives to millions of adult smokers around the world. It is only by focusing on our strategic priorities and the right organization, fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives, that we will be able to deliver a smoke-free future! Here, you can make a difference. You can shape the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change in the lives of smokers on their way to better alternatives. You’ll develop your skills, collaborating across functions, markets, and regions. If you want to make a life-changing impact on consumers, there’s no better place! For our Design & Content Group in Global Studios, London we are therefore looking for a Content Operations Manager. Purpose of the role To support the transformation of all PMI production and content operations, achieving optimal performance through the defining and delivery of operating standards, change management and of continuous improvement initiatives. Coordinating/orchestrating content production efforts of centrally developed content for them to be used effectively and compliantly by markets globally, while ensuring alignment and consistency with the globally developed communication materials. Accountabilities Content Operations Manager (UK) will be responsible for: • Managing content operations with a clear overview of all running/planned/incoming/activities, and continuously monitor the status vs. agreed plans – and help develop new processes and tools that increase efficiency and drive quality standards • Supporting Head of Content Operations in establishing and implementing the strategic vision for Content Production and scaling operations in response to demand • Aligns with team working to the overall common goal (this includes both, in-house content team as well as external agencies), guaranteeing content teams always have all relevant information. • Proactive stakeholder management throughout project lifecycle including running status meetings and maintenance and approval of all project documentation. • Ensuring all jobs are completed on-time / on-budget / on-quality. This includes orchestrating discussion forums on a regular basis with the Creative team and the Brand team, and proactively manage any on-going operational issues as they arise. • Work with the Content Quality Control • Measuring content flow and performance and make recommendations for improvements based on results • Ensuring excellent communication with the Brand colleagues (including both, key stakeholders as well as each project owner) and understanding where and how to apply different communication styles/channels/frequency. • Support on-boarding, better management reporting, information flow and management, business process, and organizational planning for optimal performance and commercial benefit. Relationships • Work across Internal Production teams and external Production Agencies. Establish working relationships with appropriate 3rd Parties • Establishes and maintains relationships with key ‘owners’ of marketing and creative functions (such Brand team, toolbox owners, creative directors and copy writers • Build strong working relationship with PMI Procurement Knowledge & Skills • To be articulate and able to communicate complex principles in a concise and simple and concise manner. • To be highly motivated and strive to deliver beyond expectations. • A comprehensive knowledge of Production Processes and related Studio hardware and applications. • Extensive project management and implementation skills • In-depth knowledge of the end-to-end marketing process Professional Experience • Extensive experience in a Creative Advertising/Creative Production Agency or in-house production facility • Managing at a senior level, in complex matrixed organisation, with multiple stakeholders Key Competencies The following competencies (behaviors and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies. Quality - Communicates clear expectations of service levels. Prioritizes own and others’ workload in line with client needs. Works with colleagues to seek service and process improvements. Continuous Improvement - Actively seeks opportunities to change systems and processes in order to deliver benefits to the company. Recommends and/or implements mechanisms to measure and evaluate changes to processes. Teamwork - Brings appropriate people together to address issues. Contributes to a team environment where members are comfortable with open exchange of information. Communication - Communicates in an open, honest and consistent manner working to gain a full understanding of different points of view and encourages others to contribute ideas and share opinions. Commercial Acumen - Understands the cost impact of own teams’ actions at a company level and own business area and takes actions appropriately. Takes an active interest in the results of the company What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. #LiJobs