Details

Contract

Full-Time

Location

Bogota, Colombia

Department

Consumer

Openings

1

Job ID

45954646

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model – and our newly created Customer Centric Organisation (CCO) is fundamental on that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products. We’re looking for customer-centric people with strong B2C experience to play a part in this major marketing transformation. If you have omni-channel skills in e-commerce, marketing, channel strategy, customer experience or digital strategy, it’s a career-changing opportunity to shape a new global function and help create a smoke-free future. Your ‘day to day’ The Commercial Program Management is a critical enabler and a change agent for the Commercial organization, empowering teams to collaborate cross-functionally, breaking the departmental silos, embedding PBO and FFWD ways of working, and coordinating dynamic resource allocation. The incumbent orchestrates the Commercial governance and leads commercial project portfolio management, to ultimately enable the achievement of commercial and NPS targets. The role is pivotal for the successful implementation of the Consumer Centric Organization. • Accountable for the project portfolio management of commercial programs, projects and initiatives, working in close collaboration with market S&PD to integrate it into the cluster broader portfolio of initiatives • Support Consumer Journey Managers (Awareness & Acquisition/Conversion& Retention) and Commercial project managers in developing project charters (in collaboration with FFWD Builder) with clear goals and desired outcomes of recommended programs, projects and initiatives • Support Commercial project managers in developing detailed project plans outlining timelines, critical path activities, final deliverables and resources/ budget available • Consolidate project resource requirements (demand) and recommend an optimal resource allocation across all commercial teams for the Commercial governance to decide. Work with the market/cluster PMO to identify non-Commercial resources requested for commercial programs, projects and initiatives, and facilitate allocation • Embed cross functional project-based (horizontal) ways of working driving collaboration and agility (sprint planning, retrospective, stand up meetings, etc.) in project delivery • Support the roll out of PBO (in collaboration with the market/cluster PMO) in commercial functions by advocating and role modelling relevant behaviors and embedding best practices within the project teams • Track program, projects and initiatives progress against KPIs and goals, ensuring timely update through the PBO reporting system (ServiceNow), and recommending corrective actions if needed • Orchestrate and coordinate the market/cluster Commercial governance, ensuring its effectiveness and the timely follow up on decisions taken • Participate in the Consumer Experience leadership team governance and provide input and recommendation to overall Consumer Experience short / long term plans as project portfolio manager and subject matter expert in PBO, FFWD, etc. Who we’re looking for? The key competencies we are looking for this position are: • Business & Financial Acumen • Consumer Knowledge, Insights & Analytics into Action • Project Management & FFWD/Agile ways of working • Portfolio Knowledge • Omnichannel activity planning, execution & evaluation • Solid understanding of the different trade channels o Optimizing trade investment • Customer Account Business planning • Digital Trade Engagement • Brand Retail Ops Mgmt • Customer Care Ops Mgmt • Coaches/Sales Experts Ops Mgmt • WEB/UX/E-COMMERCE • +12 years of experience leading commercial/customer experience teams, in consumer centric organizations What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future. To join our growing team….

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