Toronto, Canada





Job ID


Be a part of a revolutionary change At Rothmans, Benson & Hedges Inc. (“RBH” ), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of millions of smokers in the country. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The commercial Systems Lead is responsible for Leading and supporting the development, maintenance, and ongoing tactical commercial execution of all commercial systems such as iSMS, Field Planning Tool/TA, DTE, RWL(DCS), SEApp, SalesForce, etc. Actively collaborate with various commercial areas like Commercial Planning, Commercial Development, Field Sales Force, and IT Local (B2B, B2C, EAD teams) and Global to ensure smooth tool operations, expedient escalation of issues as well as understanding of processes and systems. YOUR DAY TO DAY • Oversee the day-to-day maintenance & support of our commercial systems, while collaborating with relevant cross-functional areas, particularly the Commercial area to ensure business needs are served. • Ensure issues raised regarding commercial systems are expediently actioned for root-cause analysis, impact-analysis on other processes and systems, next steps for resolution, and communication to appropriate business units. • Lead the requirements definition process and help define solution options for best fit to the needs of the business. • Responsible for determining the appropriate software to use especially where requirements can be met without custom development • Ensure that proper business requirements documentation has been created, adequate testing has been completed and that there is a plan and bought into roll-out approach for go live. • Ensure governance to review and keep process documentations relevant and valid and facilitate implementation of any changes to business processes. • Ensure all data coming from all Commercial Systems to external sources and vice versa is maintained for data integrity. • Ensure the training material is kept up to date, housed and readily available to all end users of the systems including any other stakeholder who may need to reference it. YOU ARE THE RIGHT CANDIDATE FOR THIS JOB IF YOU HAVE • University degree and/or College Diploma • Previous experience in business administration and computer technology, particularly Digital platforms and CRM Systems. • Knowledge of retail sales and consumer packaged goods industry. • Strong understanding of SAP, CRM systems, and understanding of database management. • Excellent Communication/Writing/Presentation and collaborative skills. • Developed problem solving abilities. • French is an asset. WHAT WE OFFER We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. You will also be a part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.  WHO WE ARE We are Rothmans, Benson & Hedges Inc., Philip Morris International’s subsidiary in Canada -an International Fortune 500 Company. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018 & 2019. We currently employ over 700 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products. Click on the following link to learn more about what RBH believes: Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: