Toronto, Canada





Job ID


Be a part of a revolutionary change At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of millions of smokers in the country. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Your day to day As Manager CX Awareness Programs, you will be responsible for designing state of art omni-channel consumer experiences that delivers against the awareness strategy across commercial programs and initiatives. You will be accountable for: - Embedding the global Consumer Journey framework across the Awareness (Learn) Phase, supporting designing local consumer experiences in line with global guidelines and frameworks for different consumer segments for company multiplatform non-combusted alternatives (“NCAs”) portfolio. - Bringing creative solutions to drive business KPIs related to awareness in a restricted market via utilizing all online and offline available tools. - Designing omni-channel experiences that address consumers needs while delivering on business objectives within budget/resource allocation requests. - Leading and working with cross-functional project teams to orchestrate the development and flawless deployment of these experience across commercial programs, projects, and initiatives. - Applying flexible various project management techniques such as waterfall vs. agile depending on the complexity and scope of deliverable to achieve the desired outcome. - Acting as the gatekeeper for budget allocation among the programs, touchpoints, and channels - Collaborating with key stakeholders across the global and regional organization throughout the year and managing the activities to achieve the expected commercial targets YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE - Bachelor’s degree in relevant field - 7 years of experience along with consumer understanding skills and strong business and financial acumen - Solid understanding of data analytics - Strong experience in project management, proven ability to collaborate with multiple departments, to manage and influence key stakeholders internal/external are required - Strong in driving results through people - Comfortable in a fast pace environment while working with cross-functional teams under pressure of time and results - Experience in multi-product/multicategory/multi-channel business is an asset - Bilingualism is an asset WHAT WE OFFER We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. You will also be a part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.  WHO WE ARE We are Rothmans, Benson & Hedges Inc., Philip Morris International’s subsidiary in Canada -an International Fortune 500 Company. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018 & 2019. We currently employ over 700 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products. Click on the following link to learn more about what RBH believes: Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: