Hong Kong, Hong Kong


Information Technology



Job ID


We are looking for an IT Solution Principal Product Operations to join our IT Product & Life Sciences organization. This is a leadership role within the IT Product Engineering team to drive the end-to-end system performance, scalability, and reliability, while managing costs to support our connected device business. This role is also responsible for designing and implementing modern approach to software engineering and infrastructure that enables continuous delivery by releasing features based on business and/or consumer use-cases. Strategic • Works with Product Engineering to deliver a clear technology infrastructure strategy to support 35-45 million IoT enabled devices • Contributes to the design and implementation of new products and features, making sure they are developed to fit our CD/CI framework and processes • Evangelizes and organizes DevOps culture, bridging and integrating IT Product Engineering with operations seamlessly through an appropriate structure, collaboration culture, enablement, and automation • Takes personal ownership of all infrastructure and development operations for the team and ensures that all work meets user and commercial objectives, is delivered on time, to budget and to the agreed quality standards • Partners with Product and IT Product Engineering to ensure delivery of a clear technical roadmaps for platform updates and the release of new features in line with business commercial plans • Works closely with the product quality team to ensure that the product has been properly tested and respects the quality standards before it gets manufactured by third party (for core and non-core product engineering) • Works together with InfoSec and Product to ensure the device data captured by the connected devices is securely managed in line with GDPR and country specific data protection requirements • Understands the electronic components, firmware, codes, and partners in deployment across all ODM deliveries Operational • Provide technical direction & Manage internal and external development and operations teams • Actively communicates IT Product initiatives and priorities to the wider team and relevant stakeholders • Assists with both budget and personnel planning • Oversees any recruitment and development of staff within the overall IT Product Operations team, in line with functional requirements and guidelines • Measures and reports on agreed upon KPIs • Ensures all relevant roadmaps and other documentation are maintained, kept up-to-date with appropriate governance in place to manage evolution and changes Relationship Management • Collaborate closely with the Product, Consumer and IT Product Engineering teams to ensure that the IT landscape supports the consumer and business use-cases • Implements agile and iterative development in partnership with the firmware team Competencies • Collaboration: Is more committed to the team and collective success than to his/her individual comfort. Establishes an environment that values and respects different perspectives to achieve global business objectives • Strategic thinking: Anticipates possible adverse and positive outcomes. Is able to prioritize opportunities and capitalize on them while ensuring that decisions consistently uphold the company’s reputation • Agile ways of working: Manage and deliver end-to-end digital programs and initiatives, leveraging agile ways of working to quickly adapt and organize around shifting priorities. Ability to use agile and design thinking tools to create rapid prototyping and pilots to assess potentials Education, experience, knowledge Education • M.S. or PhD degree in Computer Science, Electronics Engineering or equivalent Work experience • Minimum of 10+ years experience in the field of software engineering and DevOps • 5+ years of hands-on technical leadership experience in DevOps, automation, CI/CD, SLDC • Proven track record in managing global cloud implementation projects, and experience in managing teams, both on-shore and off-shore • Experience in product development processes such as design thinking, POC/ES/EVT/DVT/PVT, waterfall, agile, and test-driven development • Solid product development experience in all round IoT ecosystem development, including architecture design, protocol design, device development, server setup, software development, network security, mobile phone and web application development • Experience with IoT devices including human-machine interface (HMI) panels, thermostats, home gateways, smart sensors, smart plugs, etc. • Solid experience in pursuing country and regulatory certifications (e.g. CE, RED, UL, FCC, CCC, CQC, OTA TRP/TIS, HAT, SAR, BQB, WiFi, HMDI, USB, etc.), and customer approvals • Experience in working with AWS, Azure, GCP, or other cloud solutions • Solid experience in hardware and software product and reference platfrom design, including evaluation board, turn-key solution, system flexibility for easy customization and localization Certification • Project management: Agile, Scrum, Prince2, PMP, CAPM