Petaling Jaya, Malaysia





Job ID


RISE TO THE CHALLENGE At PMI, we have chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. We are committed to inclusion & diversity and is proud to be an equal opportunity employer. You’ll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions. We are looking for a best-in-class Assoc. Manager eCommerce to lead the performance and development of online channels, third party resellers and suppliers. This is an opportunity to collaborate with Digital & Marketing and other key stakeholders to direct UX, SEO, content and campaign activities as well as with the Supply Chain team on e-Fulfilment deliverables. Key responsibilities: • Channel management o Own the strategy, performance and continuous improvement of online sales channels; o Drive online channels’ growth and profitability including merchandising and stocks; o Support UX improvements that enhance eCommerce navigation and consumer experience; o Manage payment and refund policies and mechanism. • Channel development o Lead programs that encourage eCommerce growth and retention; o Identify, develop and manage indirect eCommerce channels; o Extend and enhance customer payment options; • Key Account Management o Establish strong working relationship with key customers to achieve business goals and keeping abreast with events or development from the marketplace; o Pro-actively discovering new opportunities with key customers; o Review business performance on timely basis. • Data Analysis and reporting o Define and report on eCommerce KPIs in a communicable and actionable manner to key stakeholders with key performance indicators, recommendations and priorities; o Key performance measurements including and not limited to click to purchase, conversion, and customer satisfaction; o Leverage data as a key catalyst for evaluating improvement. Essential Skills and competencies: • At least 3 years work experience within eCommerce environment with proven commercial track record to meet or exceed targets and goals. • Proven knowledge and experience of the eCommerce platforms and online partners would be essential. • Deep understanding of the internet, e-commerce, direct sales and affiliate marketing knowledge would be essential. • A systematic and logical approach to problem solving and a capacity to work around problems. Ability to adapt and respond quickly to a fast changing environment. • A self-starter, ability to prioritize, conflict-resolution skills and adhere to business-critical deadlines. • An entrepreneurial by heart - Optimistic, able to take calculated risks, and most importantly can execute and/or improvise based on untested ideas. • Excellent written and verbal communication skills. • Degree in marketing, business, computer science or equivalent.