Albarraque, Portugal





Job ID


Trade Marketing and Retail Ops Lead Be a part of a revolutionary transformation At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future on smoke-free products with the vision to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to deliver business results and the space to move your career forward in endlessly different directions. Being a member of the Trade Marketing & Retail Operations team at PMI, a key pilar of the Commercial Planning department, you’ll be part of a dynamic and enthusiastic team that together with our internal customers is driving our commercial transformation. Bring us your curiosity and capacity to engage people and you can be part of this exciting journey. You’re potentially changing the lives of a billion smokers by helping them to switch to a better alternative to smoking. The opportunity Contribute to the business goals with the most efficient operation and support, through sustained consumer acquisition & retention at Indirect Retail, liaising with all relevant stakeholders (Portugal/Spain Cluster representatives, Consumer Experience, Retail Contact Center, Logistics, Commercial backoffice and Field Sales Force). Contribute to the business goals with the best Retail look deployment in Indirect Retail, contributing to iQOS brand building and category normalization, while securing conventional business fundamentals. Your ‘day to day’ • Design flawless processes to ensure the most efficient indirect retail operation flow in terms of supply chain and systems for the relevant consumer services, while participating together with Consumer Experience in the development and pilot of new services to be implemented, prior to transition to Business as Usual, • Work closely with Cluster and Commercial teams in Retail Look definition towards superior multicategory brand communication, supervising toolbox design (when applicable) and implementation across channels. Work towards New Ways of Working implementation via the optimization of POSM related processes that contribute to FSF focus on core activities, • In collaboration with LAMP&Events manage pool of hostesses, while developing the resource towards multicategory and multi activity role. • Ensure long-term suppliers development towards the most trustworthy relationships. Select, train, monitor and motivate suppliers' services, with appropriate SLAs and aligned with PMI principles; • Ensure that the field sales team have the most efficient support to the day-to-day problem, working together with Retail Call Center to improve and/or develop processes and procedures that contribute to the constant optimization of resolution flow. • Lead, motivate, coach and develop people in order to maximize team and individual performance and potential, while selecting and onboarding the best talent, • Definition and supervision of Retail Operations and Retail Look budget, ensuring no over or underspend. Who we’re looking for • A University degree, preferably in marketing, management or economics, • 5+ years of professional experience in Commercial Planning & Trade Marketing related areas with proved experience while managing teams, • Ability to work in a fast-paced environment with strong problem solving, learning and decision- making skills, with a track record of successful results delivery, • Fluent in English and Portuguese, • Inspiration, motivation, effective team management, • Managerial Courage & organizational agility. What we offer Our success depends on the ones who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. Join us in this amazing transformation journey!