London, United Kingdom


Information Technology



Job ID


At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. PMI’s journey to a smoke-free future is fueled by technology. The total transformation we’re going through means that there are outstanding IT projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. To commercialize and expand our new reduced risks products, we are building and rolling out globally a new IT platform. Our retailer engagement platforms strive to provide the best experience in the end-to-end retail journey from onboarding, training, commerce and after sales. As a Solution Architect Retail Engagement you will be working in unison with the product development teams, coordinate the system and data design of new capabilities/requirements, improve and ensure platforms non-functional requirements such as scalability, performance, or extensibility are met. Your ‘day to day’: You will support the B2B product and development teams working in area of Commerce, Customer Care, and Communities. In your mission, you will be accountable in defining the system/data design across solutions and products teams, working with other architects, developers, and stream leads. You will be forward looking by engaging early with business design leads and IT teams to define designs. This requires both broad and deep technical understanding as well as eye for business with strong collaboration skills. Part of your job is to drive the solutions roadmap and ensure technical improvement for non-functional requirements such as performance, scalability, availability or easy of extensibility (e.g. a global platform with local requirements). Responsibilities: • Define design and their applicability to scenarios in Ecommerce, customer care and communities. • Have a broad view of industry developments and latest technologies, articulating their application to PMI’s digital engagement. • Engage with business partners to articulate strategic improvements to the platform. • Take ownership for the NFRs like robustness and maintainability of the platform. • Foster strong collaboration between each team including business strategy, design leads, solution managers across B2B. Who we are looking for: • University degree or adequate equivalent work experience in IT domain. • 5+ year experience working with the Salesforce platform, specifically Community/Experience, Service and Commerce Cloud. • Experience in system design • Experience in data modeling and processes • Strong Enterprise IT architecture background (processes, data, methodologies, frameworks) • Strong communication skills, both written and verbal • Confident, with the ability to influence and persuade • An understanding of how complex matrix organizations operate; international experience is an advantage What we offer: Our success depends on the all people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers.