Albarraque, Portugal





Job ID


Do you have intellectual curiosity and strong analytical skills? Are you a disruptive thinker with latitude for independent judgment? Do you have a detail-oriented approach and strong organizational skills? If you answered YES to those questions, then we want to hear from you! PMI is looking for an action-oriented individual to fill our Intern role in the Customer Care Department. We champion curiosity and personal ambition. The more you learn, the more you progress – and so do we as a Company. That is why we invest in you and in your development. You keep broadening your horizons, discovering and experiencing the new and unknown every day, packing more experience in a shorter timeframe. LEARN THE SKILLS THAT OPEN THE DOORS TO ANY CAREER YOU WANT The opportunity As a Digital Customer Care Internship, you will be reporting to the Customer Care Team and will be in responsible of customer care platforms and projects optimization while engaging with the entire organization to further create the customer experience mindset in an omni-channel and results driven organization. You’ll be challenged to contribute with innovative ideas and work collaboratively with your team, in Portugal. YOU WILL • Develop your project management skills by strongly collaborating in the roll-out of pilot-projects and feasibility testings; • Showcase both your attention to detail and disruptive mindset by monitoring quality and performance of all interactions with customers in digital touchpoints and promptly propose and help developing improvement initiatives based on the findings; • Lean on your presentation skills to develop relevant and timely content to assist on the training of operation; • Boost your analytical skills by extracting, analyzing and creating reports on required data to support operational needs and to evaluate the success of trial initiatives; • Strengthen your creative inclination by facilitating experimentation, new ideas and trial and error, focusing on continuous improvement and innovation based on findings from various channels (NPS, complaints, operational issues, etc); • Test your ability to thrive under unexpected obstacles by supporting daily escalation procedures to ensure quick issue resolution. By gathering these insights and portraying them constructively to the organization we will help the project teams to focus on priority areas as well as the tactics that will make our consumers the happiest. Moreover, you'd be translating the findings into action and help us to continuously transform our business towards a consumer centric organization. Meet Tabaqueira and Philip Morris International leaders and professionals in a multicultural environment. YOU HAVE • Higher education in Marketing, Communication, Business or similar that integrates digital knowledge; • Excellent written competencies; • Customer and quality oriented; • Good Knowledge in Office tools; • Native Portuguese and Advanced level of English; • Strong motivation for solving key business challenges in an ever-changing business environment; • Creative skills and an action-oriented attitude; • Attention to detail • Permit to work in Portugal. What we Offer A 12 months paid internship (1010€ gross per month). International and fast-paced work environment. Opportunity to learn more by interacting with dynamic teams at different levels of experience and expertise across the Company. COME AND DISCOVER THE WORLD OF PHILIP MORRIS INTERNATIONAL! Philip Morris International Inc (“PMI”) PMI is the world’s leading international tobacco company, with six of the world's top 15 international brands and products sold in more than 180 markets. In addition to the manufacture and sale of cigarettes, including Marlboro, the number one global cigarette brand, and other tobacco products, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term PMI uses to refer to products with the potential to reduce individual risk and population harm in comparison to smoking cigarettes. Through multidisciplinary capabilities in product development, state-of-the-art facilities, and industry-leading scientific substantiation, PMI aims to provide an RRP portfolio that meets a broad spectrum of adult smoker preferences and rigorous regulatory requirements. For more information, see and Tabaqueira is the Portuguese affiliate of PMI, located near Sintra, Portugal. For more information, see Ready to take this opportunity? Interested? Motivated?