Krakow, Poland


Information Technology



Job ID


MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. As an IT Technical Manager - Consumer Services you will manage highly complex international implementations of digital solutions supporting commercialization of PMI Reduced-Risk Products* (RRPs). You will mobilize and manage cross-functional internal and external teams and address multiple partners within and beyond the PMI IT Consumer organization and PMI Affiliates. JOIN US! WHO ARE WE LOOKING FOR? • 7+ years of experience in IT B2C domain • 5+ years of experience in designing, carrying out, and supporting Salesforce implementations including but not limited to customizations, Integrations, and defining and executing data migrations • 3+ years in Salesforce Servicecloud Case management • Good understanding of Cloud Computing concepts • Good knowledge of software development, Web services, Salesforce user interface, APIs, Governor limits, Lightning UI, Apex, Data Model etc. • Salesforce Experience Cloud including web development and performance optimization • Familiar with other interaction management solutions (eg: Twilio) • Familiar with telemetry solutions like NewRelic and AppDynamics • Experience in Geo-distributed system with continuous availability • Knowledge in AWS services and architecture framework • Comfortable with use of Quality Attributes (Performance, Security, Availability, Usability, Consistency, Modifiability, Portability, Reusability, Inerrability, Testability), Observability, CI/CD, Testing/QA - Delivery and Testability • Security and Compliance basics (controls, sox, GDPR, (GxP), audits, passive/active security) • Certificates under Salesforce certification path • Experience in leading development team • Experience in IT Process Frameworks and methodologies • Knowledge in Hybris, MuleSoft, Gigya would be added benefit WHAT WE OFFER? • Private medical and dental care, life insurance • Lunch card (Sodexo) • Remote work opportunity and flexible working arrangements • Employee pension plan • Multisport program • Cafeteria program • Wide range of trainings, optional language classes, further education and professional qualification support possibility • Free bike and car parking for all employees HOW CAN YOU MAKE HISTORY WITH US? • Providing technical expertise for Salesforce implementations and contribute to software design, development and integration • Serving as the domain expert within the organization and as the main point of contact for Salesforce Servicecloud • Bringing value to business by identifying areas that can be automated or simplified • Implementing large scale Salesforce based partnering with internal and external teams • Cooperating with Solution Manager in designing technical solutions to meet business requirements • Working with Solution Manager on product road map to create future technology roadmap and identify gaps to rectify • Constantly learn and maintain current knowledge of IT development methodology, architecture and related standards • Exposure to all demands linked to your respective delivery scope or program, and manage end-to-end delivery of certain set of features • Be the go-to person for the IT team and business partners for the delivery status of a global program • Be the ‘glue’ that brings business partners, multi-functional IT teams and suppliers’ teams together Please note that only online applications will be taken into consideration Only selected candidates will be contacted