Petaling Jaya, Malaysia





Job ID


Be a part of a revolutionary change! At PMI, we have chosen to do something incredible. We are committed to inclusion & diversity and is proud to be an equal opportunity employer. You’ll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions. As Consumer Experience - Senior Data Analyst, you are an integral part of the Consumer Experience team and a true change agent of becoming a Project-Based Organisation and implementing our new ways of working and decision processes. Your “day to day” • Insights Interpretation and Collaboration: o Work with Consumer Experience teams to prioritize business and information needs o Have a good understanding of data management principles and technologies including metadata management, data modeling, data lineage, data dictionaries, data warehousing etc. o Good combination of business and technical skills is required to effectively work with all stakeholders, understand business challenges or technical challenges o Combine B2B2C and B2C analytics and finding across various data sources across digital and non-digital channels to define problems, collect data, and draw valid conclusions for core programs across the consumer journey phases o Perform analysis for a wide range of requests using data in different methodology and from various platforms to create models that help analyse consumer experience challenges in Acquisition and Retention o Visualize findings, formulate actionable insights and communicate them to the local team and other respective parties for continuous enhancement to the consumer experience o Drive insights-automation capabilities and develop new data analysis processes which are scalable and consumer-centric. o Improving customer experience across the consumer journey phases by segmenting data and/or better using the existing database o Sharing intelligence with key internal stakeholders, including analysts from other functions, and support them understanding advanced analytics outcomes • Reporting: o Leverage on data visualization and reporting to monitor the impact of initiatives on major KPIs, also taking care of ad-hoc requests o Provide benchmarking/performance reporting and recommendation for B2B and B2C domains o Optimization of dashboards and reporting to enable productive ongoing reporting of consumer journey behavior and key learnings to inform real-time optimization and budget optimization of core programs across the consumer journey phases Essential skills and competencies: • Passionate about data and harnessing the value hidden in data. • Minimum 6 years as Data Analyst or Data Scientist or Biz Intelligence / Analytics. • Experience with programming and database querying languages (SQL, R, Python, VBA, ETL/DW, RPA) is desired. • Comfortable with reporting, analytics and data visualisation with highly numeric & system-based approach. • Advanced knowledge of Excel, Powerpoint, Power BI and Data Analytics tools. • Ability to work under pressure, keeping attention to details. • Strategic thinker and able to conceptualize solutions. • Strong people skills with proven influencing and delivery power to work across-functionally and collaborate. • Enthusiastic and ambitious self-starter with a strong drive for results. • Ability to embrace complexity, ambiguity and able to translate opportunities to experiment and simplify. • Demonstrates a strong curiosity to learn, sense of urgency, agility and a genuine commitment to revolutionizing the industry. • University Degree in Economics, Statistics, Computer Science, Actuarial Science, Engineering or equivalent. What’s ‘nice to have’ • Good knowledge of Salesforce • Project Management Skills • Confidence with Suppliers Management