Knowledge Management Lead

Let’s #MakeHistory Together At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The Learning Organization function is responsible to manage key learning programs to develop our people and our capabilities to ensure we have a fit for future workforce. Our team plays a critical role to ensure knowledge and expertise are managed, protected, and shared within our community. We are a team located across various geographical locations with a passion to bring excellence to our organization. We play a meaningful role in creating learning opportunities for our people and continuously seek ideas to reimagine our learning experience. This is a global role which requires flexibility to work in multiple time zones and provides seamless opportunities for the individual to develop and grow their career that crosses borders virtually and physically. Your ‘day to day’ Knowledge Management • Drive and sustain our Knowledge Management program. The program objective is to: o protect knowledge and process documentation globally, assuring it remains complete, up-to-date and auditable with standardized solutions, systems and platforms across all process deliveries o ensure those who are new to the role undergo functional training and certification scheme, before working independently (i.e. existence of training plans, training materials, question banks) o provide/monitor monthly reporting on certification completion of our new joiners • Manage Knowledge Management Platforms Training Programs & Onboarding • Identify and drive innovative digitalization of learning (eg. e-learnings, interactive learnings, video trainings and desktop assistant) • Support deployment of learning programs (including onboarding program) for Business Solutions Organization (GBS) • Provide specialist advice and expertise to ensure learning solutions are fit for purpose globally and works to ensure they provide clear business impact • Create & maintain Communities of Practice to drive organizational learning • Leads initiatives/projects within the portfolio of work and curate solutions for business needs – including defining learning outcomes, measures, and impacts of learning program against set metrics and modify solutions as needed. • Promote available training opportunities as well as driving a learning culture Who we’re looking for • Holds Bachelor's degree in a relevant field • Minimum 10 years of experience in the knowledge management/learning industry or related field • Background / hands-on experience in full life cycle of learning programs (design, create, develop, implement); Experience in transformation projects would be desirable • A customer-focused champion of lifelong learning with excellent interpersonal skills, influencing and communication skills • Motivated to lean with the ability to work independently and with teams across different locations/time-zones • Able to work in a fast-paced environment and manage conflicting priorities • Robust change and project management experience with strong analytical and innovative thinking skills • Possess flexibility and willingness to roll up your sleeves to get the job done • Highly proficient in MS Office (Word, Excel, Outlook, Powerpoint), proficiency in Visio or Bizagi is a definite advantage What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future. #LIjobs