Krakow, Poland





Job ID


MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. JOIN US! WHO ARE WE LOOKING FOR? • Project management experience in consumer-based projects • Experience in creating or supporting learning programs or other development solutions • Advanced knowledge of Agile Frameworks (FFWD, Design Thinking, Scrum, Lean, among others) • UX experience and background is a strong advantage • Proven facilitation and presentation skills • Proficient English speaker with very good communication and influencing skills • Experience in dealing with internal and external stakeholders • Ability to collaborate effectively within a global x-located and x-cultural team • Ability to work autonomously where vital WHAT WE OFFER YOU? • Private medical and dental care, life insurance • Subsidized meals in company canteens or Sodexo card • Hybrid model work opportunity and flexible working arrangements • Employee pension plan • Cafeteria program with various benefits • Multisport program • Wide range of trainings, optional language classes, further education and professional qualification support possibility • Free bike and car parking for all employees HOW CAN YOU MAKE HISTORY WITH US? As a Customer Experience Project Leader in PMI Business Solutions, you will be contributing to accelerate the transformation through the reinforcement of a customer centricity mindset and the adoption of new ways of working. You will be responsible together with the rest of the Customer Experience Team, to drive-up our NPS by crafting and managing projects that reduce the effort in finance processes for internal customers, identifying and removing friction points and being able to support the operation team in integrating the feedback received and transforming them into actions. You will be combining both execution of different projects together with capability building activities, such as facilitating workshops and/or training sessions based on the new ways of working (Agile, Design thinking and FFWD), and acting as a catalyst to accelerate teams’ deliverables. You will be part of a global team, supporting Customer Experience in all PMBS locations. Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted. #LIJobs