Prague, Czech Republic





Job ID


Philip Morris International Inc. (PMI) is the leading international tobacco company, with six of the world's top 15 brands, including the number one cigarette brand worldwide. PMI has more around 80,000 employees and its products are sold in approximately 180 countries. We’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We’re building PMI’s future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help! We are currently looking for a Product Care Executive WHAT WILL BE YOUR ROLE? • You will support product care and claim processes across all channels. • The main purpose of the job is to maximize customer satisfaction, and to set up all product care processes to be in compliance with local legislation and PMI global guidelines on 3 markets (CZ, SK, HU). • You will set up system settings for complaint processes, entering system change tickets and implementation testing • You will also check the compliance with the set processes • We are still developing something new and you will be involved in launching the complaint process of new devices and new tools for product care • You will also support invoicing and reporting of the complaint process • Because we take care of our consumer' devices in several channels, you will provide them with an operational support, product care trainings and pass on information to them WHAT ARE WE LOOKING FOR? • The position is suitable for graduates, an experience with the complaint process is an advantage • Native Czech/Slovak language and advanced English • Advanced MS Office user (PowerPoint, Excel) • Experience with Jira/Confluence or similar ticketing tools • Independent individual contributor and collaborative team player • Consumer-centric mindset, good planning and organizational skills, detail & data-oriented • We are looking for candidates with aspirations and potential to develop further and grow within the company. WHAT DO WE OFFER YOU? • We offer a competitive salary and excellent benefits package such as: • Flexible working hours/home office possibility • 25 vacation days and 4 sick days • Excellent location - Karlovo namesti (line B, 10 min from line C - I.P.Pavlova), with terrace on 8th floor with a great view and ,,Naplavka" behind the corner • Meal tickets and plenty of restaurants close to the office • 11 000 points in BenefityCafe • Summer/winter vacation contribution • Life & accident insurance, Pension plan with contribution (3rd pillar)