Consumer Loyalty Programs Manager

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. TERMS OF EMPLOYMENT - Contract Type : Permanent - Work location : Philip Morris Korea, 10, Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, Korea YOUR ‘DAY TO DAY’ Lead, plan and co-ordinate the execution of scalable strategic projects & consumer programs based on consumer journey, episodes, and pain-point address to identify the optimal consumer product offering, pricing and user experience to increase acquisition of Combustible Category, Legal Aged Smoker and Competitor Heat Not Burn Legal Aged User to Converted IQOS users, and retain existing Legal Aged User to be fully converted and drive them to be advocate of the project 1) In line with agreed targets, budget and strategy, identify the key channels and stakeholders required to develop and test offers in MVP(Most Valued Propositions) state. Organize programs and sub-activities in accordance with the mission and Long/Short term goals of the organization. 2) Work with market Project Management team to establish project team/s to ideate and conceptualize MVP offers based on Adult Consumer research and insights. - Co-ordinate necessary requirements and possibility of execution of the idea with key stakeholders within the business. - Implement and manage changes and interventions with supporting stakeholders to ensure project goals are achieved. - Analyze program risks and meet with stakeholders to make communication easy and transparent regarding project issues and decisions by sponsor/management 3) Produce accurate and analysis reporting including KPIs, ROI, impact and share with commercial/other functions to increase overall impact of responsible program. 4) Improve overall consumer journey based on consumer pain points, analysis report/consumer insight to further enhance consumer experience 5) Develop roadmap, operating plan, including the necessary requirements from a business process, systems and controls perspective, to expand Consumer Experience within multiple touchpoints 5) Continuously monitor program performance and identify areas for improvement, to optimize offer, process and consumer experience across the relevant components of the Consumer Journey. WHO WE’RE LOOKING FOR - Minimum 10 years’ experience in Marketing function - Bachelor's degree - Fluent in both English/Korean is mandatory both verbal & written communication - Creativity/Curious mindset in approaching consumer needs - Experience in loyalty program preferred - Strong analytical and strategic thinking WHAT WE OFFER Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: - Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. - Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. - Be able to work in flexible work schedule (half-day Fridays), and receive competitive compensation & benefits including Group life and accident insurance, Welfare card etc. HOW TO APPLY - Go PMI career site, "www.pmi.com/careers" and set ‘South Korea’ and search for the job - Click ‘Apply Now’ button and ‘Upload a File’ for new applicants - Upload your English Resume either in Word or PDF format (merge your files into one file named as your English name, i.e., CV Gildong Hong) - Fill in basic information such as employment and education - Create password and submit application At PMI, we are committed to equal employment opportunity and inclusion and workplace diversity. Our focus is on creating an environment where our employees from across the globe can be their true selves at work, contribute their best, support each other, and drive the innovation and consumer-centricity needed to help us to achieve our vision of a smoke-free future That means a work environment where personal situations are understood, differences are valued, and everyone is treated with fairness and respect. We are promoting an environment where every voice is heard and valued, regardless of gender identity, age, race, nationality, ethnicity, sexual orientation, religion, disability, or any other characteristic that makes them visible or invisible.