Lausanne, Switzerland





Job ID


Be a part of a revolutionary change This is just the start. For us. For you. Although our tobacco brands have been world famous since the 1900s, we now have a bold new vision: to build our future on one clear purpose – to deliver a smoke-free future. Your fresh perspective and positive mindset can fuel our smoke-free future. You’ll be collaborating on projects that really matter and helping us to explore completely new commercial territory. As you take your first steps, you’ll have the backing and brainpower of a multinational business behind you, but with the freedom you’d normally find in a start-up. It’s the perfect start to your career. Who we’re looking for · Currently studying for your Master/bachelor’s degree in Marketing, Business Management or Business Analytics · Experience in collection, analysis, and evaluation of consumer data · Interested in customer care experience and insights · Fluent in French and English, German is a plus If you are also good at leading a wide variety of studies and taking ownership, you enjoy learning while operating in a changing environment, you are excellent in delivering results in a timely manner and have an effective and impactful communication style, you are the one we want for our internship within Customer Care Team at Philip Morris Products SA, based in Lausanne, Switzerland. Roles & Objectives The Customer care team has launched a number of initiatives that aim at insuring the best consumer journey for all our adult reduced-risk product consumers. The role of the Intern would involve active contribution to a broad variety of operational tasks, including analytics, development and review of customer care channels, support in managing our operational team of customer care experts. The Intern will also gain experience in project management tasks and have the opportunity to work in a multi-disciplinary team and environment, having contacts with a broader team including marketing, consumer journey, data & analytics and consumer retention. What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: · Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore. · Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. · Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress. · Take pride in delivering our promise to society: to deliver a smoke-free future. PMI is an Equal Opportunity Employer.