Makati City, Philippines


People & Culture



Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The scale of our transformation means we’re effectively building a vast new business, at pace. In P&C (People & Culture - our HR function), we have a huge part to play, defining and shaping our new customer focused culture, organising functions to work more effectively together and attracting the best talent with new types of skills to join us. It’s an exciting, ever-changing environment – ideal for HR subject experts who are driven, disruptive and dynamic. If you’re comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you’ll be in your element here. There’s endless space to develop too, so you’ll be progressing your career as fast as you build our smoke-free future. Your ‘day to day’ In order to impact learner experience and support cost effective and value creation development decisions made by the P&C Learning and Development Directors/Managers/Leads in the affiliate, the Learning Specialist is expected to: • Respond to learning queries/requests from employees via ticketing management system • Monitor and keep track of license utilization/distribution; perform regular reconciliations of purchased vs utilized licenses • Responsible for handling license key refresh schedules based on agreed criteria and other information relating to license changes • Manage roles and permissions for Capability Building admin users • Support the deployment of global learning programs by creating or updating sessions/events and recording course completion in the LMS system • Maintain and update online and digital assets in Fuse communities • Participate in UAT to test new tools, systems, or processes • Administer language training and MOOC user licenses • Generate simple learning reports leveraging on existing dashboards and other data sources • Help troubleshoot in learning systems and escalate to appropriate teams as needed • Provide assessment administration in accordance with Global Assessment Portfolio • Capture employee feedback and forward to appropriate teams for further improvements • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to continuously build the knowledge database Who we’re looking for? • Bachelor’s Degree • Knowledge and working experience in learning management system maintenance and administration and license management /administration • Strong verbal and written communication skills • High attention to detail, organization, and deadline and can work with minimum supervision • Has good analytical skills; able to advise basic troubleshooting procedures, resolve learning system issues that are within scope and prepare learning reports as per stakeholder requirement • Customer oriented; having a positive attitude, eager to help customers and anticipate their needs • Team player, has strong collaboration skills; able to efficiently and effectively work with local affiliates and global team to support delivery of global programs and solutions • Proficiency with MS Office suite • Experience working with team remotely using email and other online collaboration tools effectively • Ability to quickly learn new processes, tools, applications What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future.