Lausanne, Switzerland





Job ID


Be a part of a revolutionary change Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose – to deliver a smoke-free future. This transformation will revolutionise every area of our business. The products we sell. Where we sell them. How they’re manufactured and delivered. The way we talk to our customers and engage with society. It’s the perfect setting place to start your career. As you take your first steps, you’ll have the backing of a multinational business combined with the freedom of a start-up. You’ll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many. Roles & Objectives The Customer Care Strategy Team oversees new platform/program launches as well as handles the PMO part for Customer Care and CSC. The role of the Intern would involve active contribution to a broad variety of operational tasks, including Backlog housekeeping, development and review of customer care channels, support in managing projects. You will also gain experience in project management tasks and have the opportunity to work in a multi-disciplinary team and environment, having contacts with a broader team including marketing, portfolio, digital, data & analytics and consumer programs. Who we’re looking for · Essential experience and qualifications o Currently studying for your Master/bachelor’s degree in Marketing, Business Management or Business Analytics o High analytic « spirit », ability to concretely design and simplify existing processes o Experience in collection, analysis, and evaluation of consumer data o Interested in customer care experience and insights o Fluent in French and English, German is beneficial What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: · Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore. · Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. · Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress. · Take pride in delivering our promise to society: to deliver a smoke-free future. PMI is an Equal Opportunity Employer.